Collections, Caseload Manager, and Paypoint Integration
ROOFTOP HOUSING GROUP LIMITED · awarded 13 July 2026
Who
| Buyer | ROOFTOP HOUSING GROUP LIMITED EVESHAM |
|---|---|
| Supplier |
VOICESCAPE LIMITED |
| Category | services |
| Classification | Software package and information systems CPV 48000000 |
| Notice published | 4 August 2026 |
What it is for
Rooftop Housing Group have awarded a contract to Voicescape Limited to provide an automated outbound, multi-channel collections engagement solution that enables proactive contact with customers requiring support or intervention, and their Caseload Manager solution which utilises AI and machine learning to predict customer behaviours and automatically identifies/creates cases for review by Income Officers. This contract was procured as a direct award via G-Cloud 14's Lot 2 framework. Justification for a direct award recorded and validated. Contract period is from 19 July 2026 to 18 July 2026 with the option to extend by 12 months. Contract value is estimated at £343,579.20 (inc VAT). This value includes the optional extension value. Please note it may increase slightly with RPI. If you have any questions regarding this award, please email procurement@rooftopgroup.org
Read the original award notice on Contracts Finder →
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60 awards on file, worth £58.4m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 4 Dec 2024 | Warm Homes: Social Housing Funding Wave 3 WorksWest Midlands | ROOFTOP HOUSING GROUP LIMITED | LivGreen Futures Limited | £25.0m |
| 18 Nov 2025 | Fire Doors - Supply and InstallationEngland | ROOFTOP HOUSING GROUP LIMITED | Bell Group Limited | £6.0m |
| 19 Aug 2025 | Gas Servicing & Associated WorksEngland | ROOFTOP HOUSING GROUP LIMITED | Hewer Facilities Management Ltd | £4.5m |
| 30 Apr 2025 | Provision of Insurance and related services to Rooftop Housing Group Limited | Rooftop Housing Group Limited | Zurich Municipal +2 | £3.0m |
| 23 May 2025 | Passive Fire Safety Servicing & Associated WorksWest Midlands | ROOFTOP HOUSING GROUP LIMITED | Fire Safe Services Ltd | £2.0m |
Everything ROOFTOP HOUSING GROUP LIMITED has awarded →
Other contracts won by this supplier
23 awards on file, worth £4.2m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 20 Aug 2025 | GB-Milton Keynes: Provision of Caseload ManagerSouth East | Amplius Living | Voicescape Limited | £490k |
| 13 Mar 2024 | Rent Collection Automated EngagementYorkshire and the Humber | BERNESLAI HOMES LIMITED | VOICESCAPE LIMITED | £420k |
| 28 Mar 2025 | Customer Engagement SoftwareEngland | whg | Voicescape Limited | £411k |
| 13 Jul 2026 | Collections, Caseload Manager, and Paypoint Integration | ROOFTOP HOUSING GROUP LIMITED | VOICESCAPE LIMITED | £344k |
| 27 Apr 2026 | GB-Norwich: Income Analytics and Engagement service 2026East of England | Flagship Housing Limited | Voicescape Limited | £306k |