Awarded contract
Department for Education · awarded 28 November 2025
£1.5m
Award value
£1,495,651
1
Supplier
Recorded as a small or medium-sized business
30 Nov 2028
Runs until
from 1 Dec 2025
Who
| Buyer | Department for Education Manchester |
|---|---|
| Supplier |
Route 101 Limited |
| Category | services |
| Classification | IT services: consulting, software development, Internet and support CPV 72000000 |
| Notice published | 4 December 2025 |
What it is for
Provision of NICE CXone. This is an analyst top-rated and market-leading cloud contact centre platform, delivered by Route 101 - Certified Implementation Partner with NICE CXone. Flexible, scalable and highly resilient, CXone offers voice & digital channels, WEM, analytics, self-service & automation, knowledge management, conversational and analytical AI.
Read the original award notice on Contracts Finder →
Other contracts from this buyer
845 awards on file, worth £5.9bn.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 13 Dec 2024 | con_26350, con_26351, con_26352 & con_26353 Award of Framework Agreement for the…North East | Department for Education | UCL Consultants Ltd +3 | £250.0m |
| 4 May 2021 | High Potential ITT and Leadership Development Programme 2022/23 (was con8379) con_8477North East | Department for Education | Teach First | £112.7m |
| 31 Jan 2025 | Media Buying - Crown Commercial Services Call-Off for DfE 2025/26 - con_26539 | Department for Education | Manning Gottlieb OMD | £90.7m |
| 3 Apr 2025 | Call off agreement of the RM6288 Workforce Solution framework | Department for Education | Alexander Mann Solutions Ltd | £72.0m |
| 18 Dec 2025 | Wales High School - Main Works (con_29682)North East | Department for Education | BAM Construction Ltd | £71.8m |
Everything Department for Education has awarded →
Other contracts won by this supplier
6 awards on file, worth £270.2m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 7 May 2025 | DWP Digital Channels Contact Centre (DC3) | Department for Work and Pensions | Route 101 Limited | £265.3m |
| 8 Jun 2026 | Future Contact Solution | HM Land Registry | Route 101 Limited | £2.4m |
| 28 Nov 2025 | Awarded contract | Department for Education | Route 101 Limited | £1.5m |
| 9 Jun 2023 | Zendesk Licences and Consultancy | NHS England | Route 101 Limited | £834k |
| 15 Jul 2025 | CRM Software Subscriptions, User Support and Technical ServicesSouth West | The Planning Inspectorate | Route 101 Limited | £200k |