Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service
NHS Midlands & Lancashire Commissioning Support Unit · awarded 19 December 2025 · delivered in England
Who
| Buyer | NHS Midlands & Lancashire Commissioning Support Unit STOKE-ON-TRENT |
|---|---|
| Supplier |
Digital Space Cloud Services Limited |
| Category | services |
| Classification | Communications network CPV 32412000 |
| Notice published | 22 April 2026 |
What it is for
The following describes the main components of the service. • Delivery of professional services • Digital Space Contact Centre Annual Software & Support • Digital Space Amazon Connect • Softphone, Reporting and Wallboard • Automated Dialler, Autonomous Surveys, Answer - where applicable • Amazon Connect webchat and directed chat where applicable • Amazon Connect and Lex Gen AI where applicable • Digital Space managed service Estimated Dialler, Autonomous Surveys, Answer call volumes and extra minutes and dependent on usage. Estimated AWS Resale calls, Chat, Gen AI, storage etc..( Note AWS resale recalls, storage etc is estimated and dependent on usage.)
Read the original award notice on Contracts Finder →
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55 awards on file, worth £3.4m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 14 Nov 2025 | Azure Overage Call-OffEngland | NHS Midlands & Lancashire Commissioning… | Ultima Business Solutions | £461k |
| 11 Mar 2026 | O365 IT Software - CSUEngland | NHS Midlands & Lancashire Commissioning… | Ultima Business Solutions | £328k |
| 3 Nov 2025 | Azure Pre-PaymentEngland | NHS Midlands & Lancashire Commissioning… | Ultima Business Solutions Ltd | £208k |
| 18 Sep 2025 | Azure CreditEngland | NHS Midlands & Lancashire Commissioning… | Insight Direct UK Ltd | £142k |
| 19 Dec 2025 | Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and…England | NHS Midlands & Lancashire Commissioning… | Digital Space Cloud Services Limited | £133k |
Everything NHS Midlands & Lancashire Commissioning Support… has awarded →
Other contracts won by this supplier
8 awards on file, worth £3.6m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 11 Sep 2025 | GB-Norwich: Meraki SD WANEast of England | Flagship Housing Limited | Digital Space Cloud Services Limited | £2.7m |
| 18 Dec 2025 | AWS Cloud ServicesEast of England | UNIVERSITY OF EAST ANGLIA | DIGITAL SPACE CLOUD SERVICES LIMITED | £629k |
| 19 Dec 2025 | Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and…England | NHS Midlands & Lancashire Commissioning… | Digital Space Cloud Services Limited | £133k |
| 31 Dec 2024 | G-Cloud 14England | NHS Midlands & Lancashire Commissioning… | DIGITAL SPACE CLOUD SERVICES LTD | £50k |
| 3 Feb 2026 | AWS Email Relay requirementEngland | Department of Health and Social Care (DHSC) | Digital Space Cloud Services Limited | £49k |