Contract for The Provision of a CRM Solution
Northumberland County Council · awarded 8 December 2025 · delivered in North East
Who
| Buyer | Northumberland County Council MORPETH |
|---|---|
| Supplier |
NETCALL UK LIMITED |
| Category | services |
| Classification | Software package and information systems CPV 48000000 |
| Notice published | 2 March 2026 |
What it is for
The Council intends to procure a strategic Customer Relationship Management (CRM) platform to enable it to transform the customer and staff experience. The CRM platform will provide a proactive customer experience, automate processes and provide workflow, all of which will improve our efficiency and the quality of the experience we can offer to our customers and staff. The strategic platform will replace our main existing CRM and workflow tools by either bringing them together in one place or offering an alternative solution to the CRM that we currently have in place. Further information and the ITT documents are available via the OPEN Tender portal.
Read the original award notice on Contracts Finder →
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Everything Northumberland County Council has awarded →
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6 awards on file, worth £3.6m.
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|---|---|---|---|---|
| 24 Oct 2024 | Lowcode and Tenant Hub Solution - call off from SBS10175 NHS Patient/Citizen…North East | NEWCASTLE CITY COUNCIL | NETCALL UK LIMITED | £1.0m |
| 8 Dec 2025 | Contract for The Provision of a CRM SolutionNorth East | Northumberland County Council | NETCALL UK LIMITED | £852k |
| 14 May 2025 | Patient/Citizen Communication & Engagement Solutions-NetcallEngland | TOGETHER HOUSING GROUP LIMITED | NETCALL UK LIMITED | £775k |
| 30 Nov 2025 | Contact Centre SolutionYorkshire and the Humber | Kirklees Council | NETCALL UK LIMITED | £738k |
| 11 Jul 2024 | Netcall Tenant HubNorth East | Newcastle City Council | NETCALL UK LIMITED | £124k |