Customer Engagement Centre Modification Notice
Department for Education · awarded 19 December 2025
Who
| Buyer | Department for Education South Coventry England |
|---|---|
| Supplier |
Arvato Limited |
| Category | services |
| Classification | Shared-business telephone network services CPV 64213000 |
| Notice published | 6 January 2026 |
What it is for
Continuation of the contract through utilisation of the provisioned optional contract extension. This is a contract modification notice of the original contract https://www.contractsfinder.service.gov.uk/Notice/e138d78b-adbe-425d-bebf-43c75eaddfe4 Original contract description: The Department for Education (DfE) acting through the Education and Skills Funding Agency (ESFA) has awarded a single supplier contract to deliver the Customer Engagement Centre Service (CEC). The service shall provide a digital-first, Omni-Channel model designed around User needs, delivered through a responsive, agile and flexible CEC Supplier. The service shall provide consolidated customer interactions, develop a common approach to customer experience and streamline delivery making best use of modern technologies while capitalising on development within the industry. The service provider will act as a 'Strategic Partner' to the Department, operating dynamically for the duration of the Call Off Contract Period, working collaboratively to deliver on changing operational objectives and strategic priorities. Additional information: We are asking for a time extension of 24 months, and to exercise the full contract spend, under Public Sector Regulations 72, which states: 72.(1) Contracts and framework agreements may be modified without a new procurement procedure in accordance with this Part in any of the following cases: (a)where the modifications, irrespective of their monetary value, have been provided for in the initial procurement documents in clear, precise and unequivocal review clauses, which may include price revision clauses or options, provided that such clauses- Extension provisions were built into this contract (i)state the scope and nature of possible modifications or…
Read the original award notice on Contracts Finder →
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|---|---|---|---|---|
| 13 Dec 2024 | con_26350, con_26351, con_26352 & con_26353 Award of Framework Agreement for the…North East | Department for Education | UCL Consultants Ltd +3 | £250.0m |
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| 31 Jan 2025 | Media Buying - Crown Commercial Services Call-Off for DfE 2025/26 - con_26539 | Department for Education | Manning Gottlieb OMD | £90.7m |
| 3 Apr 2025 | Call off agreement of the RM6288 Workforce Solution framework | Department for Education | Alexander Mann Solutions Ltd | £72.0m |
| 18 Dec 2025 | Wales High School - Main Works (con_29682)North East | Department for Education | BAM Construction Ltd | £71.8m |
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3 awards on file, worth £3.6bn.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 30 Jul 2021 | Contact Centres and Business Services | Crown Commercial Service | NCO EUROPE LIMITED +17 | £3.5bn |
| 19 Dec 2025 | Customer Engagement Centre Modification Notice | Department for Education | Arvato Limited | £58.3m |
| 14 Mar 2023 | The Provision of Commercial Finance FVRA Service for Crown Commercial Service | Crown Commercial Service | ARVATO LIMITED | £4.5m |