Contact Centres and Business Services
Crown Commercial Service · awarded 30 July 2021
Who
| Buyer | Crown Commercial Service Liverpool |
|---|---|
| Suppliers |
ACCENTURE (UK) LIMITED ARVATO LIMITED CHARLES NOVACROFT DIRECT LIMITED Capita Business Services Ltd G4S FACILITIES MANAGEMENT (UK) LIMITED HINDUJA GLOBAL SOLUTIONS UK LIMITED LIBERATA UK LIMITED NCO EUROPE LIMITED NHS SHARED BUSINESS SERVICES LIMITED ResQ Limited SERCO LIMITED SHARED SERVICES CONNECTED LTD Sitel UK Limited TELEPERFORMANCE LIMITED THE CONTACT COMPANY LTD TTEC (UK) SOLUTIONS LIMITED VENTRICA LTD go-centric ltd |
| Category | services |
| Classification | Business transaction and personal business software package CPV 48400000 |
| Notice published | 8 April 2025 |
What it is for
Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities and private sector organisations procuring on behalf of these bodies. The framework has 2 lots: Lot 1 Contact Centres - for the provision of contact centres servicing citizen and industry engagement with the public sector. Lot 2 Business Services - for the provision of financial accounting, HR, payroll, and source-to-pay business services. Additional information: A modification notice has been published to advise that this framework will be extended by a total of 6 months. The end date is 9 February 2026. There will be no adjustment to price.
Read the original award notice on Contracts Finder →
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Other contracts won by this supplier
1 award on file, worth £3.5bn.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 30 Jul 2021 | Contact Centres and Business Services | Crown Commercial Service | NCO EUROPE LIMITED +17 | £3.5bn |