Provision of Front Office Counter Service - PS/23/205
DVLA - Driver & Vehicle Licensing Agency · awarded 15 December 2023
£39.1m
Award value
£39,100,000
1
Supplier
Recorded as a large business
31 Mar 2027
Runs until
from 1 Apr 2024
Who
| Buyer | DVLA - Driver & Vehicle Licensing Agency Swansea |
|---|---|
| Supplier |
Post Office Ltd |
| Category | services |
| Classification | Customer services CPV 79342300 |
| Notice published | 30 September 2025 |
What it is for
The Front Office Counter Service (FOCS) provides face-to-face services for both Driver and Vehicle transactions on behalf of DVLA. The service is for those customers who are unable or are unwilling to use the online service.
Read the original award notice on Contracts Finder →
Other contracts from this buyer
215 awards on file, worth £976.5m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 11 Feb 2026 | PS.23.193 Provision of Outbound Mail ServicesWales | DVLA - Driver & Vehicle Licensing Agency | DHL ECOMMERCE UK LIMITED | £316.0m |
| 2 Feb 2026 | Provision of Enforcement Services | DVLA - Driver & Vehicle Licensing Agency | Egis Projects UK Ltd | £133.2m |
| 29 Nov 2024 | Provision of Hard Facilities Management ServicesWales | DVLA - Driver & Vehicle Licensing Agency | Mitie FM Limited | £81.7m |
| 29 Nov 2024 | Provision of Hard Facilities Management ServicesWales | DVLA - Driver & Vehicle Licensing Agency | Mitie FM Limited +3 | £57.6m |
| 31 Jul 2024 | Provision of Managed Print ServicesWales | DVLA - Driver & Vehicle Licensing Agency | APS GROUP GLOBAL LIMITED | £56.0m |
Everything DVLA - Driver & Vehicle Licensing Agency has awarded →
Other contracts won by this supplier
10 awards on file, worth £94.3m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 15 Dec 2023 | Provision of Front Office Counter Service - PS/23/205 | DVLA - Driver & Vehicle Licensing Agency | Post Office Ltd | £39.1m |
| 15 Dec 2023 | Provision of Front Office Counter Service - PS/23/205 | DVLA - Driver & Vehicle Licensing Agency | Post Office Ltd | £26.8m |
| 25 Jul 2023 | Provision of a Face to Face Offline Channel Shift Service | Government Digital Service | post office limited | £19.0m |
| 14 Jun 2024 | Front Office Counter Services | Security Industry Authority | POST OFFICE LTD | £4.2m |
| 5 Dec 2024 | Disclosure Agreement for HCRS | Department for Business and Trade | Post Office Limited | £3.6m |