PS.23.193 Provision of Outbound Mail Services

DVLA - Driver & Vehicle Licensing Agency · awarded 11 February 2026 · delivered in Wales

Who

Buyer	DVLA - Driver & Vehicle Licensing Agency Morriston
Supplier	DHL ECOMMERCE UK LIMITED
Category	services
Classification	Postal services related to letters CPV 64112000
Notice published	19 February 2026

What it is for

This contract will provide the Authority with an outbound bulk mail service. The provision of such is essential to supporting all services and transactions where a physical token or document is required to be sent to a mail recipient. The scope encompasses all bulk mail collection from the Authorities' sites except for 1st class, courier, special delivery and next day service, where alternative solutions are in place. The DVLA requires a contract for bulk UK mail along with a small element of international mail, currently managed by the incumbent supplier via their own Down Stream Access agreement (DSA Solution). The requirement is to maximise postal efficiencies and deliver value for money whilst providing a quality service, ensuring that mail items will be collected and delivered to the required destination(s) in line with the mail profile requirements and without interruption arising from any handover between the incumbent supplier and the Supplier. DVLA expects to produce approximately 95 million items of mail over the life of the contract. However, the quantities, types and frequencies of the mail is not guaranteed or warranted.

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