IT Service Desk System
THE ELECTORAL COMMISSION · awarded 18 August 2025
£57k
Award value
£56,560
1
Supplier
Recorded as a small or medium-sized business
28 Aug 2028
Runs until
from 29 Aug 2025
Who
| Buyer | THE ELECTORAL COMMISSION LONDON |
|---|---|
| Supplier |
Freshworks |
| Category | services |
| Classification | Software package and information systems CPV 48000000 |
| Notice published | 16 September 2025 |
What it is for
The objective of this procurement exercise was to secure a high-quality IT Service Desk solution that supports ticket management, workflow automation, asset management, reporting, and AI functionality, while ensuring value for money and adherence to applicable procurement regulations.
Read the original award notice on Contracts Finder →
Other contracts from this buyer
49 awards on file, worth £13.8m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 6 Jun 2025 | Workforce solutions | THE ELECTORAL COMMISSION | Alexander Mann Solutions Ltd (AMS) | £5.0m |
| 18 May 2026 | Political Finance Online | THE ELECTORAL COMMISSION | Cloudsource Ltd | £1.8m |
| 6 Aug 2025 | Communications Planning and Media Buying in Northern Ireland | THE ELECTORAL COMMISSION | ASG | £1.6m |
| 25 Jul 2025 | Website Development and Maintenance | THE ELECTORAL COMMISSION | Numiko Ltd | £650k |
| 6 Jun 2025 | Design Agency PS London | THE ELECTORAL COMMISSION | PS London | £333k |
Everything THE ELECTORAL COMMISSION has awarded →
Other contracts won by this supplier
33 awards on file, worth £5.6m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 31 Mar 2026 | PAHT - ITSM Software Project | The Princess Alexandra Hospital NHS Trust | Freshworks Inc. | £574k |
| 4 Dec 2025 | Service Management Tool - Support HubsEngland | British Transport Police | Freshworks Inc | £479k |
| 30 Mar 2026 | Workforce, Training and Education IT Service DeskEngland | NHS England | Freshworks Inc. | £371k |
| 28 Nov 2024 | Provision of an IT Service Management ITSM | Cabinet Office | Freshworks Inc. | £361k |
| 24 Nov 2025 | Contract Award for Freshworks ITSM Software | Royal Borough of Kensington and Chelsea | Freshworks Inc | £340k |