Provision of an IT Service Management ITSM
Cabinet Office · awarded 28 November 2024
£361k
Award value
£361,089
1
Supplier
Recorded as a large business
30 Nov 2025
Runs until
from 30 Nov 2024
Who
| Buyer | Cabinet Office LONDON |
|---|---|
| Supplier |
Freshworks Inc. |
| Category | services |
| Classification | Software package and information systems CPV 48000000 |
| Notice published | 10 December 2025 |
What it is for
SaaS based IT Service Management product software solution. Featuring an intuitive UI, robust ticketing - Incident, Problem, Change and Release Management, powerful self-serve portal with service catalogue & knowledge management, reporting, integration capabilities, smart automation and GenAI capabilities.
Read the original award notice on Contracts Finder →
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Everything Cabinet Office has awarded →
Other contracts won by this supplier
33 awards on file, worth £5.6m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 31 Mar 2026 | PAHT - ITSM Software Project | The Princess Alexandra Hospital NHS Trust | Freshworks Inc. | £574k |
| 4 Dec 2025 | Service Management Tool - Support HubsEngland | British Transport Police | Freshworks Inc | £479k |
| 30 Mar 2026 | Workforce, Training and Education IT Service DeskEngland | NHS England | Freshworks Inc. | £371k |
| 28 Nov 2024 | Provision of an IT Service Management ITSM | Cabinet Office | Freshworks Inc. | £361k |
| 24 Nov 2025 | Contract Award for Freshworks ITSM Software | Royal Borough of Kensington and Chelsea | Freshworks Inc | £340k |