Contact Centre Support
COVENTRY CITY COUNCIL · awarded 4 April 2025 · delivered in West Midlands
£65k
Award value
£65,125
1
Supplier
Recorded as a large business
31 Mar 2026
Runs until
from 1 Apr 2025
Who
| Buyer | COVENTRY CITY COUNCIL COVENTRY |
|---|---|
| Supplier |
TTEC Consulting (UK) Limited |
| Category | services |
| Classification | Networking, Internet and intranet software package CPV 48200000 |
| Notice published | 24 June 2025 |
What it is for
The procurement of Managed Services support for the on-going maintenance of Microsoft Dynamics 365 Contact Centre. The services includes: • Client Success Management • Incident Management • Platform adoption hours
Read the original award notice on Contracts Finder →
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208 awards on file, worth £105.5m.
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|---|---|---|---|---|
| 5 Dec 2025 | Professional Services ConsultantsWest Midlands | COVENTRY CITY COUNCIL | Waterman Infrastructure & Environment… | £13.4m |
| 6 Aug 2024 | Organic Waste | Coventry City Council | BIOGEN (UK) LIMITED +2 | £9.6m |
| 21 Mar 2025 | COV - 15638-Microsoft Enterprise LicensesWest Midlands | COVENTRY CITY COUNCIL | Phoenix Software Ltd | £6.9m |
| 13 Jan 2026 | COV - Apprenticeship Training for the Artificial Intelligence (AI) Apprenticeship AcademyWest Midlands | COVENTRY CITY COUNCIL | QA LIMITED | £6.4m |
| 30 Apr 2024 | COV - Grant for Integration Support for Refugees, Asylum Seekers and Newly Arrived…West Midlands | Coventry City Council | FOLESHILL WOMEN'S TRAINING LTD +6 | £4.6m |
Everything COVENTRY CITY COUNCIL has awarded →
Other contracts won by this supplier
6 awards on file, worth £1.0m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 7 Feb 2025 | P253 - Contact Centre TransformationLondon | Westminster City Council | TTEC Consulting (UK) Limited | £413k |
| 30 Jun 2026 | Microsoft Dynamics 365 Contact Centre Telephony Programme ImplementationEast of England | SUFFOLK COUNTY COUNCIL | TTEC Consulting (UK) Limited | £230k |
| 11 Nov 2024 | GB-Norwich: Easy Access (Contact Centre)East of England | Flagship Housing Group | TTEC CONSULTING (UK) LIMITED | £204k |
| 4 Apr 2025 | Contact Centre SupportWest Midlands | COVENTRY CITY COUNCIL | TTEC Consulting (UK) Limited | £65k |
| 1 Mar 2026 | Microsoft Dynamics 365 Contact Centre Telephony ProgrammeEast of England | SUFFOLK COUNTY COUNCIL | TTEC Consulting (UK) Limited | £65k |