GB-Glasgow: Contact Centre Services
Student Loans Company · awarded 17 December 2024
£82.6m
Award value
£82,600,000
1
Supplier
Recorded as a large business
30 Mar 2029
Runs until
from 31 Mar 2025
Who
| Buyer | Student Loans Company Glasgow |
|---|---|
| Supplier |
Teleperformance Limited |
| Category | services |
| Classification | Customer services CPV 79342300 |
| Notice published | 15 April 2025 |
What it is for
Provision of an onshore (UK) Contact Centre(s) providing inbound telephone calls and Live Chat and assessing support will be the primary services required. We are looking for a sole Supplier who will provide the Services, from their own UK Contact Centres, in parallel to SLC providing services from its Contact Centres
Read the original award notice on Contracts Finder →
Other contracts from this buyer
98 awards on file, worth £202.5m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 17 Dec 2024 | GB-Glasgow: Contact Centre Services | Student Loans Company | Teleperformance Limited | £82.6m |
| 16 Apr 2024 | GB-Glasgow: Lifelong Learning Entitlement (LLE) Systems Integrator ServicesScotland | Student Loans Company | Price Waterhouse Coopers LLP | £18.1m |
| 18 Feb 2025 | Microsoft Enterprise Agreement | STUDENT LOANS COMPANY LIMITED | Bytes Software Services Ltd | £13.6m |
| 29 Jun 2021 | Network infrastructure, associated devices & licences | STUDENT LOANS COMPANY LIMITED | Exponentiale Ltd | £12.2m |
| 28 Apr 2026 | Contact Centre as a Service - Product | STUDENT LOANS COMPANY LIMITED | Softcat plc | £5.5m |
Everything Student Loans Company has awarded →
Other contracts won by this supplier
4 awards on file, worth £4.3bn.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 30 Jul 2021 | Contact Centres and Business Services | Crown Commercial Service | NCO EUROPE LIMITED +17 | £3.5bn |
| 19 Jun 2024 | Universal Credit Targeted Case Review Resource Augmentation | Department for Work and Pensions | Teleperformance Limited | £694.0m |
| 17 Dec 2024 | GB-Glasgow: Contact Centre Services | Student Loans Company | Teleperformance Limited | £82.6m |
| 2 Jul 2024 | Get into Teaching Information ServiceNorth East | Department for Education | Teleperformance Ltd | £44.8m |