Omnichannel Contact Centre Solution
Care Quality Commission · awarded 28 March 2025 · delivered in England
Who
| Buyer | Care Quality Commission Newcastle Upon Tyne |
|---|---|
| Supplier |
Puzzel Ltd |
| Category | services |
| Classification | IT software package CPV 48517000 |
| Notice published | 4 April 2025 |
What it is for
This is a Contract Award Notice The Care Quality Commission ( CQC ) requires the provision of a omni channel contact centre solution which is currently used in the National Contact Centre. This procurement was undertaken through the G-Cloud 14 Framework agreement (RM155.14) Lot 2 - Software, following the Direct Award process. The Contract is awarded for an initial period of 24 months with an option to extension for up to 48 months. Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC CS 018
Read the original award notice on Contracts Finder →
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Everything Care Quality Commission has awarded →
Other contracts won by this supplier
6 awards on file, worth £4.1m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 28 Mar 2025 | Omnichannel Contact Centre SolutionEngland | Care Quality Commission | Puzzel Ltd | £2.3m |
| 29 Sep 2023 | Omnichannel Contact Centre Solution for BCP CouncilNorth East | Bournemouth Christchurch and Poole Council | Puzzel Limited | £813k |
| 27 Aug 2025 | Single Telephony Solution for Customer Contact Centre and National Service Desk | NHS England | Puzzel Ltd | £752k |
| 25 Apr 2024 | Puzzel Platform | NHS England | Puzzel Limited | £127k |
| 8 Nov 2024 | Customer experience platformEngland | The Royal Borough of Kingston upon Thames | Puzzel Limited | £84k |