Customer experience platform
The Royal Borough of Kingston upon Thames · awarded 8 November 2024 · delivered in England
£84k
Award value
£83,931
1
Supplier
Recorded as a large business
30 Nov 2025
Runs until
from 1 Dec 2024
Who
| Buyer | The Royal Borough of Kingston upon Thames Kingston upon Thames |
|---|---|
| Supplier |
Puzzel Limited |
| Category | services |
| Classification | Industry specific software package CPV 48100000 |
| Notice published | 14 November 2024 |
What it is for
Award of extension to G Cloud Framework call off contract for a customer experience platform for human resources activities.
Read the original award notice on Contracts Finder →
Other contracts from this buyer
171 awards on file, worth £887.4m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 1 Aug 2024 | Voluntary Community and Social Enterprise (VCSE) Sector Commissioning 2024 Phase 4England | The Royal Borough of Kingston upon Thames | alzheimers society +3 | £277.1m |
| 16 Sep 2024 | RBK Household Waste and Recycling Collection, Street Cleansing and Winter Gritting…England | The Royal Borough of Kingston upon Thames | Veolia ES (UK) Limited | £186.7m |
| 22 Jul 2025 | Leisure Management Operator ServicesEngland | The Royal Borough of Kingston upon Thames | Places for People Leisure Management Ltd | £120.0m |
| 26 Sep 2024 | Agency StaffingEngland | The Royal Borough of Kingston upon Thames | Matrix SCM | £119.1m |
| 27 Mar 2025 | Provision of RIBA Stage 5 professional, design and construction services for the delivery…England | The Royal Borough of Kingston upon Thames | Alliance Leisure Services Ltd | £40.4m |
Everything The Royal Borough of Kingston upon Thames has awarded →
Other contracts won by this supplier
6 awards on file, worth £4.1m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 28 Mar 2025 | Omnichannel Contact Centre SolutionEngland | Care Quality Commission | Puzzel Ltd | £2.3m |
| 29 Sep 2023 | Omnichannel Contact Centre Solution for BCP CouncilNorth East | Bournemouth Christchurch and Poole Council | Puzzel Limited | £813k |
| 27 Aug 2025 | Single Telephony Solution for Customer Contact Centre and National Service Desk | NHS England | Puzzel Ltd | £752k |
| 25 Apr 2024 | Puzzel Platform | NHS England | Puzzel Limited | £127k |
| 8 Nov 2024 | Customer experience platformEngland | The Royal Borough of Kingston upon Thames | Puzzel Limited | £84k |