Provision of PALS & Complaints Contact Centre Service

ATTAIN HEALTH MANAGEMENT SERVICES LTD · awarded 1 April 2026 · delivered in East of England

Who

Buyer	ATTAIN HEALTH MANAGEMENT SERVICES LTD Chelmsford
Supplier	East of England Ambulance NHS Trust - Commercial Services [CallE
Category	services
Classification	Telephone-answering services CPV 79510000
Notice published	8 June 2026

What it is for

The Contracting Authority (NHS Essex Integrated Care Board) has awarded a compliant Call-Off Contract to East of England Ambulance NHS Trust - Commercial Services [CallEEAST] for provision of a PALS & Complaints Contact Centre Service Essex Integrated Care Board (Essex ICB) that will provide PALS and Complaints call handling/contact centre services to facilitate timely effective response and resolution of patient issues. The contract commences 01st April 2026 and expires 30th September 2026. The estimated value of the new contract (£114.066.24) and the cumulative spend to date (£39,152). This Contract Award Notice is being published in accordance with the requirements for sub-central contracting authorities, NHS Trusts and NHS Foundation Trusts where the contract value is at least £30,000 inclusive of VAT in accordance with the Public Contract Regulations 2015, which govern the Framework Agreement his Call-Off Contract is associated with.

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23 awards on file, worth £23.9m.

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1 award on file, worth £11.4m.

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