Understanding the Customer 2026 -2029
National Highways Limited · awarded 23 April 2026
£990k
Award value
£990,000
1
Supplier
Recorded as a large business
31 Mar 2029
Runs until
from 24 Apr 2026
Who
| Buyer | National Highways Limited Birmingham |
|---|---|
| Supplier |
Ipsos Mori UK Limited |
| Category | services |
| Classification | Research services CPV 73110000 |
| Notice published | 23 April 2026 |
What it is for
This programme offers National Highways the capability of a relatively quick turnaround research, designed to support and inform tactical customer related operational or policy related decision making. The research undertaken within the UtC programme provides understanding, context, rationale, and recommendations to improve customer service delivery, in alignment to our Customer Service Strategy, KPIs, PIs and Commitments.
Read the original award notice on Contracts Finder →
Other contracts from this buyer
1635 awards on file, worth £3.4bn.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 9 Feb 2026 | Legacy Concrete Roads Reconstruction FrameworkNorth East | National Highways Limited | Kier Transportation Limited +2 | £968.0m |
| 31 Mar 2020 | A30 Chiverton to Carland CrossSouth West | National Highways | Costain | £368.2m |
| 21 Jan 2026 | M5 BridgwaterSouth West | National Highways Limited | Costain | £123.0m |
| 17 Jan 2025 | Highways England - Vehicle Recovery Contract - Variation 2 (2025-2026)North East | National Highways | FMG SUPPORT LTD | £69.7m |
| 24 Dec 2025 | ORT0175 - Signs & Signals RIS3 - SWARCO UK & Ireland Ltd | National Highways Limited | SWARCO UK & Ireland Ltd | £56.4m |
Everything National Highways Limited has awarded →
Other contracts won by this supplier
19 awards on file, worth £5.1m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 22 Apr 2026 | Three Snowhill, Snow Hill Queensway, Birmingham, B4 6GAEast Midlands | National Highways Limited | Ipsos Mori UK Limited | £1.8m |
| 23 Apr 2026 | Understanding the Customer 2026 -2029 | National Highways Limited | Ipsos Mori UK Limited | £990k |
| 26 Sep 2024 | Understanding our Customers - Quantitative Research Defined Term Agreement | H M Revenue & Customs | IPSOS MORI UK LIMITED | £499k |
| 11 Feb 2022 | CR 21049 ADD Challenge Evaluation | UK SHARED BUSINESS SERVICES LIMITED | IPSOS MORI UK LIMITED | £474k |
| 11 Mar 2026 | DHSC:NHST: National GP Engagement on Health Data | Department of Health and Social Care (DHSC) | IPSOS MORI UK LIMITED | £267k |