CBMDC 462 - automated telephony call routing solution
City of Bradford Metropolitan District Council · awarded 9 March 2026 · delivered in Yorkshire and the Humber
£41k
Award value
£41,252
1
Supplier
Recorded as a large business
31 Mar 2028
Runs until
from 1 Apr 2026
Who
| Buyer | City of Bradford Metropolitan District Council Bradford |
|---|---|
| Supplier |
NETCALL TECHNOLOGY LTD |
| Category | services |
| Classification | Telephone switchboards CPV 32543000 |
| Notice published | 12 March 2026 |
What it is for
Automated telephony call routing solution, including Liberty Contact Portal, SolutionCare and Speech Recognition and Tuning. Used in the contact centre for external calls. Procured via NHS Patient Healthcare Communications and Related IT Services framework - Lot 1: Patient Messaging Services 2 year, with 1 x 12 month extension
Read the original award notice on Contracts Finder →
Other contracts from this buyer
198 awards on file, worth £1.9bn.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 27 Oct 2021 | Bradford and District Residential and Nursing Care Homes Provider ListYorkshire and the Humber | CITY OF BRADFORD METROPOLITAN DISTRICT COUNCIL | ABBEYFIELD THE DALES +205 | £300.0m |
| 27 Oct 2021 | Bradford and District Residential and Nursing Care Homes Provider ListYorkshire and the Humber | CITY OF BRADFORD METROPOLITAN DISTRICT COUNCIL | ABBEYFIELD THE DALES +223 | £300.0m |
| 27 Oct 2021 | Bradford and District Residential and Nursing Care Homes Provider ListYorkshire and the Humber | CITY OF BRADFORD METROPOLITAN DISTRICT COUNCIL | ABBEYFIELD THE DALES +243 | £300.0m |
| 20 Mar 2023 | Provider List for Supported Living Services in the Bradford DistrictYorkshire and the Humber | CITY OF BRADFORD METROPOLITAN DISTRICT COUNCIL | AFFINITY TRUST +38 | £180.0m |
| 20 Mar 2023 | Provider List for Supported Living Services in the Bradford DistrictYorkshire and the Humber | CITY OF BRADFORD METROPOLITAN DISTRICT COUNCIL | AFFINITY TRUST +47 | £180.0m |
Everything City of Bradford Metropolitan District Council has awarded →
Other contracts won by this supplier
37 awards on file, worth £17.0m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 8 Oct 2025 | Customer Engagement Platform and Contact Centre as a ServiceYorkshire and the Humber | North Yorkshire Council | Netcall Technology Limited | £7.5m |
| 14 Aug 2024 | Low Code Customer Experience Platform (Cloud Based) | EU SUPPLY LIMITED | Netcall Technology Limited | £2.5m |
| 1 Apr 2026 | Provision of Patient and Healthcare Comms and Related IT ServicesSouth East | WORTHING BOROUGH COUNCIL | Netcall Technology Limited | £697k |
| 17 Nov 2025 | GB-St Helens: Contract Award Notice - Netcall Contact Centre SoftwareNorth West | Torus62 Limited | Netcall Technology Limited | £621k |
| 19 Dec 2025 | Liberty Converse CX - Contact Centre Solution | Stroud District Council | Netcall Technology Limited | £604k |