Customer Engagement Platform and Contact Centre as a Service
North Yorkshire Council · awarded 8 October 2025 · delivered in Yorkshire and the Humber
£7.5m
Award value
£7,500,000
1
Supplier
Recorded as a large business
7 Oct 2030
Runs until
from 8 Oct 2025
Who
| Buyer | North Yorkshire Council NORTHALLERTON |
|---|---|
| Supplier |
Netcall Technology Limited |
| Category | services |
| Classification | Customer Relation Management software package CPV 48445000 |
| Notice published | 20 October 2025 |
What it is for
North Yorkshire Council are seeking the provision and implementation of a Customer Engagement Platform, and integrated Contact Centre as a Service covering a range of functional areas. The Council are also seeking hosting, support, and maintenance. Call-off from CCS Framework Agreement RM6285 Back Office Software 2. Optional extension period: 8 October 2030 - 7 October 2035.
Read the original award notice on Contracts Finder →
Other contracts from this buyer
173 awards on file, worth £94.3m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 14 Apr 2023 | Purchase of Electricity SupplyYorkshire and the Humber | North Yorkshire Council | EDF Energy Customers Limited | £42.0m |
| 14 Jul 2025 | Transforming Cities Fund - SelbyYorkshire and the Humber | North Yorkshire Council | Galliford Try Construction Limited | £19.5m |
| 8 Oct 2025 | Customer Engagement Platform and Contact Centre as a ServiceYorkshire and the Humber | North Yorkshire Council | Netcall Technology Limited | £7.5m |
| 14 Jan 2026 | Provision of Cleaning, Minor Maintenance, and Consumables for Public ConveniencesYorkshire and the Humber | North Yorkshire Council | Marsden Contract Services Ltd | £3.4m |
| 28 Jan 2025 | Gas Boiler Replacement SchemeYorkshire and the Humber | North Yorkshire Council | Home Utility Group Limited | £2.6m |
Everything North Yorkshire Council has awarded →
Other contracts won by this supplier
37 awards on file, worth £17.0m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 8 Oct 2025 | Customer Engagement Platform and Contact Centre as a ServiceYorkshire and the Humber | North Yorkshire Council | Netcall Technology Limited | £7.5m |
| 14 Aug 2024 | Low Code Customer Experience Platform (Cloud Based) | EU SUPPLY LIMITED | Netcall Technology Limited | £2.5m |
| 1 Apr 2026 | Provision of Patient and Healthcare Comms and Related IT ServicesSouth East | WORTHING BOROUGH COUNCIL | Netcall Technology Limited | £697k |
| 17 Nov 2025 | GB-St Helens: Contract Award Notice - Netcall Contact Centre SoftwareNorth West | Torus62 Limited | Netcall Technology Limited | £621k |
| 19 Dec 2025 | Liberty Converse CX - Contact Centre Solution | Stroud District Council | Netcall Technology Limited | £604k |