Synergy Business Process Services (BPS)

DWP · awarded 2 March 2026

Who

Buyer	DWP London
Supplier	Capita Business Services Ltd
Category	services
Classification	IT services: consulting, software development, Internet and support CPV 72000000
Notice published	6 March 2026

What it is for

"The Authority sought to engage the market to work with The Synergy Programme and its stakeholders to ensure the delivery of best in class, Value for Money (VfM), shared Human Resources (HR) and Finance Business Process Service (BPS) solution, which meet the needs of service users. The Synergy Programme has been established to bring together the individual Department plans in line with the Government Business Service (GBS) published Shared Services Strategy for Government: this includes building a common operating model, BPS, single technology, and single commercial strategy. The Synergy Programme comprises the following central Government Departments (Departments) and their Arm's Length Bodies (ALBs). - Ministry of Justice (MoJ); - Department for Work and Pensions (DWP); - Department for the Environment, Food and Rural Affairs (DEFRA); and - Home Office (HO). DWP are currently the lead contracting authority for The Synergy Programme. The prime driver of the Synergy Programme is to drive significant business transformation across four cluster Departments and their ALBs. The Synergy Programme will drive significant business transformation across four major Departments and their ALBs in support of this ambition. Additionally, the government has set out ambitious objectives to put sustainability at the heart of our government services."

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