Oyster Cards Contact Handling Services
TRANSPORT FOR LONDON · awarded 16 May 2025 · delivered in London
£11.5m
Award value
£11,500,000
1
Supplier
Recorded as a large business
31 Jul 2029
Runs until
from 1 Aug 2025
Who
| Buyer | TRANSPORT FOR LONDON LONDON |
|---|---|
| Supplier |
Journeycall Limited |
| Category | services |
| Classification | Telephone-answering services CPV 79510000 |
| Notice published | 27 February 2026 |
What it is for
Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Oyster Card scheme.
Read the original award notice on Contracts Finder →
Other contracts from this buyer
287 awards on file, worth £6.5bn.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 10 Sep 2024 | Rail (Including London Underground) Advertising ConcessionLondon | Transport for London | Global Outdoor Media Limited | £2.3bn |
| 27 Sep 2024 | Pan-TfL Electricity Supply_2026 - 2029London | Transport for London | EDF Energy Customers Limited | £1.1bn |
| 10 Sep 2024 | Bus Shelter Advertising ConcessionLondon | Transport for London | JCDECAUX UK LTD | £1.1bn |
| 10 Dec 2025 | Escalator Management ContractLondon | TRANSPORT FOR LONDON | Otis Limited | £429.9m |
| 11 Jun 2024 | GLA 82559 ZCA Single Supplier Framework Agreement & GLA 82559 ZCA Call-Off Contract 01London | Transport for London | Mott MacDonald Limited | £150.0m |
Everything TRANSPORT FOR LONDON has awarded →
Other contracts won by this supplier
3 awards on file, worth £26.4m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 17 Feb 2026 | Concessions Contact Handling Services | TRANSPORT FOR LONDON | Journeycall Limited | £14.3m |
| 16 May 2025 | Oyster Cards Contact Handling ServicesLondon | TRANSPORT FOR LONDON | Journeycall Limited | £11.5m |
| 16 May 2025 | Oyster Cards Fulfilment ServicesLondon | TRANSPORT FOR LONDON | Journeycall Limited | £600k |