Concessions Contact Handling Services
TRANSPORT FOR LONDON · awarded 17 February 2026
£14.3m
Award value
£14,279,000
1
Supplier
Recorded as a large business
29 Mar 2030
Runs until
from 30 Mar 2026
Who
| Buyer | TRANSPORT FOR LONDON LONDON |
|---|---|
| Supplier |
Journeycall Limited |
| Category | services |
| Classification | Call centre CPV 79512000 |
| Notice published | 4 March 2026 |
What it is for
Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Concessionary Travel scheme. Value includes available options beyond the initial expiry date.
Read the original award notice on Contracts Finder →
Other contracts from this buyer
287 awards on file, worth £6.5bn.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 10 Sep 2024 | Rail (Including London Underground) Advertising ConcessionLondon | Transport for London | Global Outdoor Media Limited | £2.3bn |
| 27 Sep 2024 | Pan-TfL Electricity Supply_2026 - 2029London | Transport for London | EDF Energy Customers Limited | £1.1bn |
| 10 Sep 2024 | Bus Shelter Advertising ConcessionLondon | Transport for London | JCDECAUX UK LTD | £1.1bn |
| 10 Dec 2025 | Escalator Management ContractLondon | TRANSPORT FOR LONDON | Otis Limited | £429.9m |
| 11 Jun 2024 | GLA 82559 ZCA Single Supplier Framework Agreement & GLA 82559 ZCA Call-Off Contract 01London | Transport for London | Mott MacDonald Limited | £150.0m |
Everything TRANSPORT FOR LONDON has awarded →
Other contracts won by this supplier
3 awards on file, worth £26.4m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 17 Feb 2026 | Concessions Contact Handling Services | TRANSPORT FOR LONDON | Journeycall Limited | £14.3m |
| 16 May 2025 | Oyster Cards Contact Handling ServicesLondon | TRANSPORT FOR LONDON | Journeycall Limited | £11.5m |
| 16 May 2025 | Oyster Cards Fulfilment ServicesLondon | TRANSPORT FOR LONDON | Journeycall Limited | £600k |