Capability Query Management
Cabinet Office · awarded 10 August 2028
£211k
Award value
£211,242
1
Supplier
Recorded as a large business
31 Jul 2025
Runs until
from 18 Aug 2023
Who
| Buyer | Cabinet Office LONDON |
|---|---|
| Supplier |
Freshworks Inc |
| Category | services |
| Classification | IT services: consulting, software development, Internet and support CPV 72000000 |
| Notice published | 4 November 2025 |
What it is for
A query management system to assist with lowering the workload of the teams and allow them to focus on more complex customer issues and improve response times.
Read the original award notice on Contracts Finder →
Other contracts from this buyer
276 awards on file, worth £979.4m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 2 Oct 2020 | Contract variation | Cabinet Office | Ernst & Young LLP | £234.0m |
| 26 Jul 2024 | Contract award | Cabinet Office | KPMG LLP | £223.2m |
| 26 Jul 2024 | Negotiated procedure without prior publication (above threshold) | Cabinet Office | KPMG LLP | £223.2m |
| 14 Apr 2010 | Deed of VariationYorkshire and the Humber | Cabinet Office | Serco Limited | £92.4m |
| 1 Sep 2025 | Provision of Cloud Hosting and InfrastructureLondon | Cabinet Office | Amazon Web Services EMEA SARL, UK Branch | £17.0m |
Everything Cabinet Office has awarded →
Other contracts won by this supplier
33 awards on file, worth £5.6m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 31 Mar 2026 | PAHT - ITSM Software Project | The Princess Alexandra Hospital NHS Trust | Freshworks Inc. | £574k |
| 4 Dec 2025 | Service Management Tool - Support HubsEngland | British Transport Police | Freshworks Inc | £479k |
| 30 Mar 2026 | Workforce, Training and Education IT Service DeskEngland | NHS England | Freshworks Inc. | £371k |
| 28 Nov 2024 | Provision of an IT Service Management ITSM | Cabinet Office | Freshworks Inc. | £361k |
| 24 Nov 2025 | Contract Award for Freshworks ITSM Software | Royal Borough of Kensington and Chelsea | Freshworks Inc | £340k |