Workday AMS Partner

Financial Ombudsman Service · awarded 5 September 2025

Who

Buyer	Financial Ombudsman Service London
Supplier	Cloudrock Partners
Category	services
Classification	IT services: consulting, software development, Internet and support CPV 72000000
Notice published	7 October 2025

What it is for

The selected provider will support Workday HR, Finance, Payroll and associated SKUs. The contract will be for an initial period of two years, with the option to extend for two further periods of 12 months. The AMS provider will be responsible for the following services: - Offer scalable support capacity to handle spikes in incident and service request volume, if they are deemed outside of internal Team's knowledge or capacity. - Business Process and Configuration Support: Assistance with business process configurations and minor adjustments. - Master Data and Organisational Maintenance: Support for maintaining master data and organisational structures. - Reporting Support and Enhancements: Development and enhancement of reports as required. - Integration Support and Enhancements: Assistance with integration-related issues , implementations and enhancements. - Conversion and Data Loads: Support for data conversion and loading activities. - Project Activities: Participation in project activities such as new module implementations, expanding functional areas, annual events, new integrations, and M&A activities. - Release Management Support: Assistance with managing Workday releases and updates. - Advisory and Strategic Planning: Providing strategic advice and planning support for the Workday application. - Advice on Workday architectural decisions, including tenant configuration, security model, and integration strategy. - Recommend improvements to Workday configuration, and to advise on new features and products to ensure industry best practice, and technology innovation, is being followed - AMS to provide support with an emphasis on collaboration with internal Teams and using Incidents and Service Requests as opportunities to build knowledge through KT sessions that…

Read the original award notice on Contracts Finder →

Other contracts from this buyer

51 awards on file, worth £170.6m.

Everything Financial Ombudsman Service has awarded →

Other contracts won by this supplier

1 award on file, worth £252k.

Everything Cloudrock Partners has won →