Provision of Temporary Workers

Financial Ombudsman Service · awarded 26 March 2026

Who

Buyer	Financial Ombudsman Service London
Supplier	Reed Talent Solutions
Category	services
Classification	Recruitment services CPV 79600000
Notice published	3 August 2026

What it is for

The Financial Ombudsman Service has awarded a demand-led call-off contract under the Yorkshire Purchasing Organisation Managing Recruitment and Resourcing Framework 1140, Lot 6 - General, for the provision of temporary workers. The contract is for a duration of four years and will support the sourcing, supply and management of temporary workers as and when required to meet the organisation's changing resourcing needs. Services may include recruitment, placement, management information, compliance and contract management support, with volumes dependent on operational demand. Additional information: Description of the Procurement Core temporary worker services: The awarded contract provides access to a flexible contingent workforce to support the Financial Ombudsman Service's ability to respond to fluctuating case volumes, operational pressures and changing service requirements. The core services cover the provision of temporary workers across investigative, operational and related support functions, with the supplier responsible for delivering an end-to-end managed recruitment service. This includes candidate attraction, assessment, onboarding support, worker management, performance and service reporting, compliance assurance and ongoing supplier relationship management. Optional HR-related services: The contract also allows the Financial Ombudsman Service, at its discretion and subject to agreement, to access optional HR-related services within the scope of the framework and call-off arrangements. These may include assessment centres, applicant tracking or talent pool technology, screening and vetting, payroll management, permanent recruitment, statement of works services, equality, diversity and inclusion analysis, and related resourcing or workforce support services.…

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