Contact Centre Telephony Solution (662-AHL) - AWARD
Alliance Homes · awarded 17 July 2025 · delivered in South West
Who
| Buyer | Alliance Homes - |
|---|---|
| Supplier |
Maintel Europe Ltd |
| Category | services |
| Classification | Telecommunications services CPV 64200000 |
| Notice published | 26 September 2025 |
What it is for
This procurement is for the provision of services related to a contact centre telephony solution for customers of our services within the North Somerset and surrounding areas such as Bristol, South Gloucestershire, Bath and North East Somerset, Sedgemoor local / unitary authorities and also in the Swindon area (such as SN1 to SN5, SN25 and SN26 postcodes). The main office location of AHG is in Portishead, North Somerset. This tender is issued by NSAH (Alliance Homes) Ltd, known as 'The Alliance Homes Group'. This tender and any resulting contract may be utilised by any member or future member of the Alliance Homes Group, or by any shared services or partnership arrangement or group of which a member of the Alliance Homes Group is currently or in the future a member of, or by any members current or future of such an arrangement or group. This procurement is being tendered in accordance with the Restricted Procedure of The Public Contracts Regulations 2015 ("PCR 2015") and as such will comprise of two stages. The intention is that the top five scoring Potential Providers at the Selection Stage will be invited to submit a full tender. The duration of the resulting contract will be the period of implementation to go-live of the portal (duration to be confirmed) plus four years from the date of go-live. Beyond this there will also be the possibility of one further extension of two years. AHG intends on announcing an outcome to the Invitation to Tender (ITT) on 30th May 2025 with the new telephony system to go live on 1st March 2026.
Read the original award notice on Contracts Finder →
Other contracts from this buyer
14 awards on file, worth £6.2m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 4 Feb 2025 | Cleaning Services (597-AHL) - AWARDSouth West | Alliance Homes | Cobwebs +1 | £1.7m |
| 5 Jul 2024 | Scaffolding Services (580-AHP) - AWARD | Alliance Homes | D R JONES (YEOVIL)LTD | £1.2m |
| 16 Jan 2025 | Front, rear & outbuilding door, screen replacements (ref 626-AHL) - AWARDSouth West | Alliance Homes | D R JONES (YEOVIL)LTD | £1.1m |
| 17 Jul 2025 | Contact Centre Telephony Solution (662-AHL) - AWARDSouth West | Alliance Homes | Maintel Europe Ltd | £674k |
| 10 Jun 2025 | Drainage Works (657-AHL) - AWARDSouth West | Alliance Homes | Domestic Drain Services Ltd | £373k |
Everything Alliance Homes has awarded →
Other contracts won by this supplier
19 awards on file, worth £16.0m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 27 Feb 2024 | ICT SD-WAN and Internet Connectivity and Network Hardware Support_24England | Liverpool City Council | Virgin Media Business Limited +1 | £4.9m |
| 8 Nov 2024 | Network and Telephone Connectivity | Hull City Council | GCI Network Solutions Ltd +1 | £4.4m |
| 14 Apr 2026 | Provision of Local Area Network and firewall TenderNorth East | Government Commercial Agency | MAINTEL EUROPE LIMITED | £2.1m |
| 24 Feb 2025 | Contact Centre as a Service (CCaaS) | MCA - Maritime and Coastguard Agency | MAINTEL EUROPE LIMITED | £995k |
| 17 Jul 2025 | Contact Centre Telephony Solution (662-AHL) - AWARDSouth West | Alliance Homes | Maintel Europe Ltd | £674k |