Contact Centre as a Service (CCaaS)
MCA - Maritime and Coastguard Agency · awarded 24 February 2025
£995k
Award value
£995,135
1
Supplier
Recorded as a large business
2 Feb 2028
Runs until
from 3 Feb 2025
Who
| Buyer | MCA - Maritime and Coastguard Agency Southampton |
|---|---|
| Supplier |
MAINTEL EUROPE LIMITED |
| Category | services |
| Classification | Software package and information systems CPV 48000000 |
| Notice published | 28 February 2025 |
What it is for
Invest in a Contact Centre as a Service (CCaaS) solution to replace the MCA's aging and unsupported legacy contact centre system for all MCA customer communications.
Read the original award notice on Contracts Finder →
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305 awards on file, worth £282.0m.
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|---|---|---|---|---|
| 16 Feb 2023 | DfT Group Travel Managed Service | MCA - Maritime and Coastguard Agency | Corporate Travel Management (North) Ltd | £109.7m |
| 15 Jun 2026 | Aerial Dispersant Spray (ADS) Service | MCA - Maritime and Coastguard Agency | RVL AVIATION LIMITED | £64.4m |
| 16 Feb 2023 | DfT Group Managed Service for Meetings and Event | MCA - Maritime and Coastguard Agency | Calder Conferences Ltd | £19.0m |
| 18 Mar 2026 | Hydrographic Survey Services - extension | MCA - Maritime and Coastguard Agency | Njord Survey AB | £11.1m |
| 1 Nov 2024 | Project CAESARSouth East | MCA - Maritime and Coastguard Agency | BRISTOW HELICOPTERS LIMITED | £8.4m |
Everything MCA - Maritime and Coastguard Agency has awarded →
Other contracts won by this supplier
19 awards on file, worth £16.0m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 27 Feb 2024 | ICT SD-WAN and Internet Connectivity and Network Hardware Support_24England | Liverpool City Council | Virgin Media Business Limited +1 | £4.9m |
| 8 Nov 2024 | Network and Telephone Connectivity | Hull City Council | GCI Network Solutions Ltd +1 | £4.4m |
| 14 Apr 2026 | Provision of Local Area Network and firewall TenderNorth East | Government Commercial Agency | MAINTEL EUROPE LIMITED | £2.1m |
| 24 Feb 2025 | Contact Centre as a Service (CCaaS) | MCA - Maritime and Coastguard Agency | MAINTEL EUROPE LIMITED | £995k |
| 17 Jul 2025 | Contact Centre Telephony Solution (662-AHL) - AWARDSouth West | Alliance Homes | Maintel Europe Ltd | £674k |