GB-Witham: ECFRS00381 IT Service Management Software
Essex Police, Fire & Crime Commissioner Fire & Rescue Authority · awarded 30 May 2025 · delivered in East of England
£136k
Award value
£135,972
1
Supplier
Recorded as a large business
16 Jun 2028
Runs until
from 16 Jun 2025
Who
| Buyer | Essex Police, Fire & Crime Commissioner Fire & Rescue Authority Witham |
|---|---|
| Supplier |
Freshworks Inc |
| Category | services |
| Classification | IT software package CPV 48517000 |
| Notice published | 5 August 2025 |
What it is for
IT software package. Purchase agreement for the IT Service Management software "Fresh Service". Contract award notice for the license of a "SaaS" Software as a Service hosted solution awarded via the Crown Commercial Service RM1557.14 G-Cloud 14 Lot 2 Cloud Software framework. The contract is for a period of 3 years with an option to extend for a further 1 year.
Read the original award notice on Contracts Finder →
Other contracts from this buyer
19 awards on file, worth £5.4m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 15 Jan 2026 | GB-Witham: ECFRS00411 Microsoft Enterprise AgreementEast of England | Essex Police, Fire & Crime Commissioner Fire… | SoftwareOne UK Limited | £1.5m |
| 31 Jan 2025 | GB-Witham: ECFRS00300 Station End Equipment purchaseEast of England | Essex Police, Fire & Crime Commissioner Fire… | Softcat PLC | £679k |
| 23 Oct 2024 | GB-Rivenhall: ECFRS00371 Competency Management SoftwareEast of England | Essex Police, Fire & Crime Commissioner Fire… | LearnPro Group | £558k |
| 3 Jun 2025 | GB-Witham: ECFRS00390 Workforce Management SystemEast of England | Essex Police, Fire & Crime Commissioner Fire… | FireServiceRota B.V. | £503k |
| 4 Jun 2025 | GB-Witham: ECFRS00378 Unified Communications UCaaSEast of England | Essex Police, Fire & Crime Commissioner Fire… | 8x8 UK Limited, | £272k |
Everything Essex Police, Fire & Crime Commissioner Fire &… has awarded →
Other contracts won by this supplier
33 awards on file, worth £5.6m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 31 Mar 2026 | PAHT - ITSM Software Project | The Princess Alexandra Hospital NHS Trust | Freshworks Inc. | £574k |
| 4 Dec 2025 | Service Management Tool - Support HubsEngland | British Transport Police | Freshworks Inc | £479k |
| 30 Mar 2026 | Workforce, Training and Education IT Service DeskEngland | NHS England | Freshworks Inc. | £371k |
| 28 Nov 2024 | Provision of an IT Service Management ITSM | Cabinet Office | Freshworks Inc. | £361k |
| 24 Nov 2025 | Contract Award for Freshworks ITSM Software | Royal Borough of Kensington and Chelsea | Freshworks Inc | £340k |