Provision of Service Desk Software for West Midlands Fire Service
West Midlands Fire Service · awarded 1 May 2025 · delivered in West Midlands
£310k
Award value
£309,840
1
Supplier
Recorded as a large business
13 May 2028
Runs until
from 14 May 2025
Who
| Buyer | West Midlands Fire Service BIRMINGHAM |
|---|---|
| Supplier |
Freshworks Inc |
| Category | services |
| Classification | Software package and information systems CPV 48000000 |
| Notice published | 9 July 2025 |
What it is for
Provision of FreshWorks ITSM Service Desk Software for West Midlands Fire Service
Read the original award notice on Contracts Finder →
Other contracts from this buyer
137 awards on file, worth £26.6m.
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|---|---|---|---|---|
| 2 Feb 2026 | WMFRA Call Off for 7 Type B Water Tenders, and 2 Type B Water Tenders for Technical…West Midlands | West Midlands Fire Service | Emergency One (UK) Limited | £4.9m |
| 20 Aug 2024 | Award of Insurance Services 2024-2027West Midlands | West Midlands Fire Service | Risk Management Partners | £3.0m |
| 18 Oct 2024 | SERVICE PROVIDED VEHICLES FOR OFFICERSWest Midlands | West Midlands Fire Service | Toyota (GB) Ltd | £1.4m |
| 22 Dec 2025 | Further Competition Call Off for 12 Brigade Response Vehicles (BRV plus) for West…West Midlands | West Midlands Fire Service | Angloco Limted | £1.3m |
| 6 May 2026 | Call off for Supply of Liquid Fuels and Associated Services under RM6305 National Fuels 3…West Midlands | West Midlands Fire Service | LCC Group Limited | £1.1m |
Everything West Midlands Fire Service has awarded →
Other contracts won by this supplier
33 awards on file, worth £5.6m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 31 Mar 2026 | PAHT - ITSM Software Project | The Princess Alexandra Hospital NHS Trust | Freshworks Inc. | £574k |
| 4 Dec 2025 | Service Management Tool - Support HubsEngland | British Transport Police | Freshworks Inc | £479k |
| 30 Mar 2026 | Workforce, Training and Education IT Service DeskEngland | NHS England | Freshworks Inc. | £371k |
| 28 Nov 2024 | Provision of an IT Service Management ITSM | Cabinet Office | Freshworks Inc. | £361k |
| 24 Nov 2025 | Contract Award for Freshworks ITSM Software | Royal Borough of Kensington and Chelsea | Freshworks Inc | £340k |