WTE IT Service Desk Instances
NHS England · awarded 28 March 2025 · delivered in England
£229k
Award value
£228,862
1
Supplier
Size not recorded
28 Feb 2026
Runs until
from 1 Mar 2025
Who
| Buyer | NHS England Leeds |
|---|---|
| Supplier |
Freshworks Inc. |
| Classification | Software package and information systems CPV 48000000 |
| Notice published | 4 April 2025 |
What it is for
IT Service Desk and Customer Engagement software licences provision for the Technology Enhanced Learning (National) and Healthcare Education Teams (London and Midlands).
Read the original award notice on Contracts Finder →
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1269 awards on file, worth £50.2bn.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 4 Mar 2026 | New Hospital Programme - Hospital 2.0 Alliance (H2A) FrameworkEngland | NHS England | Willmott Dixon Construction Limited +9 | £37.0bn |
| 24 Mar 2025 | NHS Framework Agreement for Branded Medicines - Proprietary Category TenderEast Midlands | NHS England | CSL Behring UK Ltd +71 | £1.2bn |
| 1 Jul 2025 | NHS Branded Medicines Tranche B - MAE & NOFE - 1 September 2025 | NHS England | Biogen +20 | £986.3m |
| 19 Dec 2024 | NHS Framework Agreement for Human Albumin & Normal and Anti-D ImmunoglobulinScotland | NHS England | CSL Behring UK Ltd +5 | £905.2m |
| 31 May 2024 | NHS Framework - Blood Disorders including Haemophilia A and B - July 2024East Midlands | NHS England | Pfizer Ltd +8 | £765.0m |
Everything NHS England has awarded →
Other contracts won by this supplier
33 awards on file, worth £5.6m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 31 Mar 2026 | PAHT - ITSM Software Project | The Princess Alexandra Hospital NHS Trust | Freshworks Inc. | £574k |
| 4 Dec 2025 | Service Management Tool - Support HubsEngland | British Transport Police | Freshworks Inc | £479k |
| 30 Mar 2026 | Workforce, Training and Education IT Service DeskEngland | NHS England | Freshworks Inc. | £371k |
| 28 Nov 2024 | Provision of an IT Service Management ITSM | Cabinet Office | Freshworks Inc. | £361k |
| 24 Nov 2025 | Contract Award for Freshworks ITSM Software | Royal Borough of Kensington and Chelsea | Freshworks Inc | £340k |