Customer Contact Centre Cloud Platform
London Borough of Enfield · awarded 11 December 2024 · delivered in England
£1.1m
Award value
£1,074,542
1
Supplier
Recorded as a large business
20 Jan 2030
Runs until
from 21 Jan 2025
Who
| Buyer | London Borough of Enfield Enfield |
|---|---|
| Supplier |
Kerv Experience Limited |
| Category | services |
| Classification | Software package and information systems CPV 48000000 |
| Notice published | 22 January 2025 |
What it is for
This contract is for the Council's Customer Contact Centre Cloud Platform (Genesys CX3) It is being awarded following a further competition under Crown Commercial Services Framework RM6116 Network Services 3 - Lot 4c, Contact Centre Services. The contract will be for an initial period of 3 years with the option to extend for a period of 2 further years.
Read the original award notice on Contracts Finder →
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266 awards on file, worth £197.8m.
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|---|---|---|---|---|
| 1 Oct 2024 | Children's Residential Care Home ServiceEngland | London Borough of Enfield | Agapé4all limited | £27.8m |
| 12 Dec 2023 | Measured Term Contract for Repair, Maintenance and Small Value Works Projects for Council…England | London Borough of Enfield | SW Bruce & Co. Ltd | £22.0m |
| 24 Apr 2025 | Prevention and Early Intervention ServicesEngland | London Borough of Enfield | Enfield Carers Centre +4 | £13.6m |
| 17 Mar 2025 | Enfield Adult Substance Misuse Recovery ServiceEngland | London Borough of Enfield | North London NHS Foundation Trust | £11.7m |
| 21 Mar 2024 | Leasehold buildings Insurance Contract | London Borough of Enfield | Protector Insurance | £11.6m |
Everything London Borough of Enfield has awarded →
Other contracts won by this supplier
3 awards on file, worth £12.7m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 31 Oct 2024 | His Majesty's Courts and Tribunals Contact Center as a Service | Ministry of Justice | Kerv Experience Limited | £11.4m |
| 11 Dec 2024 | Customer Contact Centre Cloud PlatformEngland | London Borough of Enfield | Kerv Experience Limited | £1.1m |
| 10 May 2024 | Contact Centre SoftwareEngland | West Lindsey District Council | Kerv Experience | £235k |