BT135 - RM1557.13 Westminster Employment Service (WES) New CRM System
capitalEsourcing · awarded 3 September 2024 · delivered in London
Who
| Buyer | capitalEsourcing London |
|---|---|
| Supplier |
Hanlon Computer Systems Ltd |
| Category | services |
| Classification | Industry specific software package CPV 48100000 |
| Notice published | 12 December 2024 |
What it is for
The Westminster Employment Service (WES) was created in 2017 to address the gaps in the local employment support provision and has continued adapting its' offer to emerging labour needs. The system identified early on to enable WES carry out its responsibilities, the structure of the service has evolved since then. The service is currently divided into two main areas, the Coaching and Jobs & Training. A system is needed to meet the employment coaching and jobs brokerage vision of the service today; this is affecting the viability of services offered. Additionally, end user feedback has highlighted areas of improvement. These include; vacancy management, integration with third party tools, jobs to skill matching, ability to run specific reports, lack of scalability and cluttered user interface. There is the need for the customer relationship management (CRM) platform to meet majority of the service's current responsibilities and offerings.
Read the original award notice on Contracts Finder →
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Other contracts won by this supplier
1 award on file, worth £79k.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 3 Sep 2024 | BT135 - RM1557.13 Westminster Employment Service (WES) New CRM SystemLondon | capitalEsourcing | Hanlon Computer Systems Ltd | £79k |