Complaints and Compliments System
North Yorkshire Council · awarded 28 August 2024 · delivered in Yorkshire and the Humber
£77k
Award value
£76,770
1
Supplier
Recorded as a large business
28 Aug 2025
Runs until
from 29 Aug 2024
Who
| Buyer | North Yorkshire Council NORTHALLERTON |
|---|---|
| Supplier |
Netcall Technology Limited |
| Category | services |
| Classification | Database and operating software package CPV 48600000 |
| Notice published | 16 October 2024 |
What it is for
Access to Liberty Create / Citizen Hub (Starter Licence) with Complaints, FOI, General Enquiries and 1 RPA Bot, to be used as the interim complaints system for logging and managing all complaints and other case types for the Council. Additional information: This contract was award via the Council's Best Value Form process as per North Yorkshire Council's Procurement and Contract Procedure Rules. This is a 1 year contract with the option to extend for a further two 1 year periods (1+1+1)."
Read the original award notice on Contracts Finder →
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173 awards on file, worth £94.3m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 14 Apr 2023 | Purchase of Electricity SupplyYorkshire and the Humber | North Yorkshire Council | EDF Energy Customers Limited | £42.0m |
| 14 Jul 2025 | Transforming Cities Fund - SelbyYorkshire and the Humber | North Yorkshire Council | Galliford Try Construction Limited | £19.5m |
| 8 Oct 2025 | Customer Engagement Platform and Contact Centre as a ServiceYorkshire and the Humber | North Yorkshire Council | Netcall Technology Limited | £7.5m |
| 14 Jan 2026 | Provision of Cleaning, Minor Maintenance, and Consumables for Public ConveniencesYorkshire and the Humber | North Yorkshire Council | Marsden Contract Services Ltd | £3.4m |
| 28 Jan 2025 | Gas Boiler Replacement SchemeYorkshire and the Humber | North Yorkshire Council | Home Utility Group Limited | £2.6m |
Everything North Yorkshire Council has awarded →
Other contracts won by this supplier
37 awards on file, worth £17.0m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 8 Oct 2025 | Customer Engagement Platform and Contact Centre as a ServiceYorkshire and the Humber | North Yorkshire Council | Netcall Technology Limited | £7.5m |
| 14 Aug 2024 | Low Code Customer Experience Platform (Cloud Based) | EU SUPPLY LIMITED | Netcall Technology Limited | £2.5m |
| 1 Apr 2026 | Provision of Patient and Healthcare Comms and Related IT ServicesSouth East | WORTHING BOROUGH COUNCIL | Netcall Technology Limited | £697k |
| 17 Nov 2025 | GB-St Helens: Contract Award Notice - Netcall Contact Centre SoftwareNorth West | Torus62 Limited | Netcall Technology Limited | £621k |
| 19 Dec 2025 | Liberty Converse CX - Contact Centre Solution | Stroud District Council | Netcall Technology Limited | £604k |