RES/IT - Intelligent IVR Solution Citizens Service Centre (Channel Shift project)
Bristol City Council · awarded 7 September 2024
£920k
Award value
£920,000
1
Supplier
Recorded as a small or medium-sized business
8 Sep 2026
Runs until
from 9 Sep 2024
Who
| Buyer | Bristol City Council Bristol |
|---|---|
| Supplier |
ICS.AI Limited |
| Category | goods |
| Classification | Software package and information systems CPV 48000000 |
| Notice published | 16 September 2024 |
What it is for
The channel shift project (part of the wider Digital Transformation Programme) is looking to procure an intelligent IVR solution. The main objective of this project is to reduce contact into the Citizen Service Centre and reduce its operating costs. The solution should offer a conversational language model (AI) that would be available to citizens when they call.
Read the original award notice on Contracts Finder →
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Everything Bristol City Council has awarded →
Other contracts won by this supplier
11 awards on file, worth £2.9m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 7 Sep 2024 | RES/IT - Intelligent IVR Solution Citizens Service Centre (Channel Shift project) | Bristol City Council | ICS.AI Limited | £920k |
| 1 Sep 2025 | Customer Services AI softwareEast of England | Ipswich Borough Council | ICS AI Ltd | £541k |
| 17 May 2024 | CPU 7086England | Nottingham City Council | ICS.AI | £312k |
| 1 Jul 2026 | Staff Artificial Intelligence Solution Implementation - SMART Staff CopilotSouth West | BOURNEMOUTH UNIVERSITY | ICS.AI Limited | £280k |
| 11 Jun 2025 | FLEX AI Student Services Assistant (Chatbot) via GCloud 14East Midlands | NOTTINGHAM TRENT UNIVERSITY | ICS.AI | £268k |