Customer Services AI software
Ipswich Borough Council · awarded 1 September 2025 · delivered in East of England
£541k
Award value
£540,762
1
Supplier
Recorded as a small or medium-sized business
30 Sep 2028
Runs until
from 1 Oct 2025
Who
| Buyer | Ipswich Borough Council IPSWICH |
|---|---|
| Supplier |
ICS AI Ltd |
| Category | services |
| Classification | Software package and information systems CPV 48000000 |
| Notice published | 3 July 2026 |
What it is for
SMART customer services assistant for councils
Read the original award notice on Contracts Finder →
Other contracts from this buyer
133 awards on file, worth £41.3m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 12 Jul 2024 | Natural Gas, Air Source Heat Pump Servicing, Maintenance, Repairs and Breakdowns - AWARDEast of England | Ipswich Borough Council | Aaron Services Limited +1 | £6.6m |
| 28 Dec 2025 | Passive fire protection works (Group 3)East of England | Ipswich Borough Council | Mulalley & Co Ltd | £5.0m |
| 16 Jun 2026 | Western Gateway re-development consultancyEast of England | Ipswich Borough Council | Drees and Sommer UK Ltd | £3.2m |
| 4 Feb 2025 | Front of house refurbishment - Ipswich Regent Theatre - AWARDEast of England | Ipswich Borough Council | Mixbrow Construction | £3.0m |
| 5 Aug 2025 | Fire Safety remediation works (Group 2)East of England | Ipswich Borough Council | Mulalley & Co Ltd | £2.6m |
Everything Ipswich Borough Council has awarded →
Other contracts won by this supplier
11 awards on file, worth £2.9m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 7 Sep 2024 | RES/IT - Intelligent IVR Solution Citizens Service Centre (Channel Shift project) | Bristol City Council | ICS.AI Limited | £920k |
| 1 Sep 2025 | Customer Services AI softwareEast of England | Ipswich Borough Council | ICS AI Ltd | £541k |
| 17 May 2024 | CPU 7086England | Nottingham City Council | ICS.AI | £312k |
| 1 Jul 2026 | Staff Artificial Intelligence Solution Implementation - SMART Staff CopilotSouth West | BOURNEMOUTH UNIVERSITY | ICS.AI Limited | £280k |
| 11 Jun 2025 | FLEX AI Student Services Assistant (Chatbot) via GCloud 14East Midlands | NOTTINGHAM TRENT UNIVERSITY | ICS.AI | £268k |