Provision of ITSM for FSET
Cabinet Office · awarded 28 August 2024
£240k
Award value
£240,488
1
Supplier
Recorded as a large business
26 Aug 2025
Runs until
from 27 Aug 2024
Who
| Buyer | Cabinet Office London |
|---|---|
| Supplier |
Freshworks Inc |
| Category | goods |
| Classification | Software package and information systems CPV 48000000 |
| Notice published | 10 September 2024 |
What it is for
For the provision of the Freshdesk ITSM solution for the Cabinet Office FSET
Read the original award notice on Contracts Finder →
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|---|---|---|---|---|
| 2 Oct 2020 | Contract variation | Cabinet Office | Ernst & Young LLP | £234.0m |
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| 26 Jul 2024 | Negotiated procedure without prior publication (above threshold) | Cabinet Office | KPMG LLP | £223.2m |
| 14 Apr 2010 | Deed of VariationYorkshire and the Humber | Cabinet Office | Serco Limited | £92.4m |
| 1 Sep 2025 | Provision of Cloud Hosting and InfrastructureLondon | Cabinet Office | Amazon Web Services EMEA SARL, UK Branch | £17.0m |
Everything Cabinet Office has awarded →
Other contracts won by this supplier
33 awards on file, worth £5.6m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 31 Mar 2026 | PAHT - ITSM Software Project | The Princess Alexandra Hospital NHS Trust | Freshworks Inc. | £574k |
| 4 Dec 2025 | Service Management Tool - Support HubsEngland | British Transport Police | Freshworks Inc | £479k |
| 30 Mar 2026 | Workforce, Training and Education IT Service DeskEngland | NHS England | Freshworks Inc. | £371k |
| 28 Nov 2024 | Provision of an IT Service Management ITSM | Cabinet Office | Freshworks Inc. | £361k |
| 24 Nov 2025 | Contract Award for Freshworks ITSM Software | Royal Borough of Kensington and Chelsea | Freshworks Inc | £340k |