Out of Hours Future Operating Model
London Borough of Waltham Forest · awarded 19 June 2024 · delivered in England
£176k
Award value
£176,000
1
Supplier
Recorded as a large business
30 Sep 2025
Runs until
from 8 Jul 2024
Who
| Buyer | London Borough of Waltham Forest Walthamstow |
|---|---|
| Supplier |
Capita Business Services Ltd |
| Category | services |
| Classification | Telephone-answering services CPV 79510000 |
| Notice published | 15 August 2024 |
What it is for
Service agreement with Capita Business Services for Out of Hours Customer Call Handling Services, under the overarching agreement between London Borough of Ealing and Capital Business Services.
Read the original award notice on Contracts Finder →
Other contracts from this buyer
30 awards on file, worth £65.1m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 18 Aug 2025 | London Borough of Waltham Forest SEND Home to School TransportEngland | London Borough of Waltham Forest | HATS Group Ltd | £16.4m |
| 11 Jun 2024 | Cycle Training and Associated Active Travel Services FrameworkEngland | London Borough of Waltham Forest | Bikeworks +9 | £9.2m |
| 15 Sep 2025 | Chingford Mount Crematorium Development | London Borough of Waltham Forest | R G Carter (Southern) | £9.0m |
| 15 Sep 2025 | Chingford Mount Crematorium DevelopmentNorth East | London Borough of Waltham Forest | R G Carter (Southern) | £7.8m |
| 26 Jun 2024 | LBWF- ARBORICULTURAL SERVICESEngland | London Borough of Waltham Forest | Gristwood and Toms Ltd | £5.5m |
Everything London Borough of Waltham Forest has awarded →
Other contracts won by this supplier
85 awards on file, worth £11.8bn.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 30 Jul 2021 | Contact Centres and Business Services | Crown Commercial Service | NCO EUROPE LIMITED +17 | £3.5bn |
| 19 Sep 2023 | Functional Assessment Service (FAS) 2024 [modification of contract only] | Department For Work and Pensions | MAXIMUS UK SERVICES LIMITED +3 | £2.8bn |
| 19 Sep 2023 | Functional Assessment Service (FAS) 2024 [modification of contract only] | Department For Work and Pensions | MAXIMUS UK SERVICES LIMITED +3 | £2.8bn |
| 15 Jan 2021 | Digital Capability for Health | Crown Commercial Service | ACCENTURE (UK) LIMITED +11 | £800.0m |
| 27 Nov 2025 | Supply of Business Support Services Y25005 | Kent County Council (T/a Procurement Services) | Posterity Global Ltd +11 | £750.0m |