Housing 21 - Call Monitoring
Housing 21 · awarded 31 October 2025 · delivered in South East
£14.0m
Award value
£14,000,000
1
Supplier
Recorded as a large business
31 Oct 2035
Runs until
from 1 Nov 2025
Who
| Buyer | Housing 21 Birmingham |
|---|---|
| Supplier |
Appello Careline Limited |
| Category | services |
| Classification | Call centre CPV 79512000 |
| Notice published | 9 June 2026 |
What it is for
Housing 21 awarded a contractor to provide a Call Monitoring service via a Restricted Tender process. In addition Housing 21 may also want to include an out of hours responsive repairs handling service to be included. This contract is for a period of 5 years with an option 2 years + 2 years + 1 year.
Read the original award notice on Contracts Finder →
Other contracts from this buyer
18 awards on file, worth £51.8m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 31 Oct 2025 | Housing 21 - Call MonitoringSouth East | Housing 21 | Appello Careline Limited | £14.0m |
| 4 Nov 2024 | Hard Wire Testing, Fixed Appliance Testing and installation of Electrical Heating | Housing 21 | ABCA Systems Ltd +6 | £13.2m |
| 30 Jun 2024 | Preferred Supplier List - Recruitment Agency - Temporary & Permanent | Housing 21 | Hays Specialist Recruitment Ltd +5 | £5.0m |
| 4 Jan 2025 | Provision of Shower Room Supplies and Accessories | Housing 21 | PRO CARE SHOWER AND BATHROOM CENTRE… | £4.8m |
| 3 Jun 2024 | Fire Alarms, Warden call and Door Entry Servicing - South Region | Housing 21 | T2 Digital Limited | £4.2m |
Everything Housing 21 has awarded →
Other contracts won by this supplier
3 awards on file, worth £14.1m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 31 Oct 2025 | Housing 21 - Call MonitoringSouth East | Housing 21 | Appello Careline Limited | £14.0m |
| 15 Aug 2025 | Warden Call Monitoring ServicesEast of England | East Suffolk District Council | Appello Careline Limited | £40k |
| 1 May 2024 | Alarm Monitoring | RICHMOND HOUSING PARTNERSHIP LIMITED | APPELLO CARELINE LIMITED | £31k |