ENQ1242 - Complaint Management System
DERBY CITY COUNCIL · awarded 4 February 2026 · delivered in East Midlands
£77k
Award value
£76,851
1
Supplier
Recorded as a large business
4 Feb 2029
Runs until
from 5 Feb 2026
Who
| Buyer | DERBY CITY COUNCIL Derby |
|---|---|
| Supplier |
REDACTED for cyber-security reasons |
| Category | services |
| Classification | Software package and information systems CPV 48000000 |
| Notice published | 18 May 2026 |
What it is for
Provision of a complaints Management System for Customer Services & Revenues and Benefits Direct Call Off from G-Cloud 14
Read the original award notice on Contracts Finder →
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324 awards on file, worth £412.4m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 1 Apr 2025 | Flexible Open Framework for the Provision of Supported Living ServicesEast Midlands | DERBY CITY COUNCIL | Action Deafness +34 | £158.5m |
| 8 Apr 2025 | Framework for the Provision of Day Opportunities ServicesEast Midlands | DERBY CITY COUNCIL | Alternatives Activity Centre +5 | £40.6m |
| 5 Jun 2025 | TD2186 - Main Contractor for the Derby Riverside projectEast Midlands | DERBY CITY COUNCIL | John Sisk & Son (Holdings) Ltd | £38.4m |
| 10 Feb 2024 | TD2157- Managed Services for Temporary Agency Resources (Temporary Staffing)East Midlands | DERBY CITY COUNCIL | Comensura Limited | £35.0m |
| 3 Dec 2024 | Provision and delivery of an Integrated Sexual Health ServiceEast Midlands | DERBY CITY COUNCIL | Derbyshire Community Health Services… | £15.9m |
Everything DERBY CITY COUNCIL has awarded →
Other contracts won by this supplier
3 awards on file, worth £1.1m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 1 Aug 2025 | TD2342- Income Management systemEast Midlands | DERBY CITY COUNCIL | REDACTED for cyber-security reasons | £1.0m |
| 4 Feb 2026 | ENQ1242 - Complaint Management SystemEast Midlands | DERBY CITY COUNCIL | REDACTED for cyber-security reasons | £77k |
| 30 Apr 2026 | ENQ1289 - PSN Code of Connection (CoCo) IT Health CheckEast Midlands | DERBY CITY COUNCIL | REDACTED for cyber-security reasons | £67k |