Minimum standards for patients and carers on an NHS waiting list.

NHS Midlands & Lancashire Commissioning Support Unit · awarded 26 September 2025 · delivered in England

Who

Buyer	NHS Midlands & Lancashire Commissioning Support Unit STOKE-ON-TRENT
Supplier	IPSOS Ltd
Category	services
Classification	Project management consultancy services CPV 72224000
Notice published	23 April 2026

What it is for

Conduct activities for the engagement (Phase 1) of the 'Minimum standards for patients and carers on an NHS waiting list' project. These include: liaising with the Strategy Unit and the client (NHS England); managing recruitment of patients and carers (including young people and their parents) who have been on/ are currently on an NHS waiting list against agreed sampling criteria; scheduling all interviews; conducting approx. 55 of 125 interviews; providing weekly updates on recruitment, scheduling and interview progress (and flagging any risks); holding a fieldwork team briefing for topic guide orientation and analysis sessions; transcribing audio recordings of interviews; conducting thematic analysis of all interview transcripts (conducted by the SU and Ipsos); providing a written insights report of findings from interviews with patients and carers (including young people and their parents).

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