Customer Relationship Management System - GovService
Herefordshire Council · awarded 10 April 2026 · delivered in England
£454k
Award value
£453,612
1
Supplier
Recorded as a large business
30 Mar 2030
Runs until
from 11 Apr 2026
Who
| Buyer | Herefordshire Council Hereford |
|---|---|
| Supplier |
Granicus-Firmstep Limited |
| Category | services |
| Classification | Computer-related services CPV 72500000 |
| Notice published | 10 April 2026 |
What it is for
Commission of a cloud-based solution and associated services for a Customer Relationship Management System, required to support residents, businesses and other stakeholders with their interactions with council services.
Read the original award notice on Contracts Finder →
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109 awards on file, worth £777.2m.
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|---|---|---|---|---|
| 29 Aug 2024 | Recyclables and Waste Collection Services ContractEngland | Herefordshire Council | FFC Waste Services (UK) Limited | £510.0m |
| 29 May 2026 | Herefordshire Council - New Public Realm Services ContractEngland | Herefordshire Council | M Group Highways Ltd. | £117.8m |
| 20 Jun 2024 | Supported Living & Community Activities, Including Innovative Services Framework | Herefordshire Council | Acton Mill Support Limited +32 | £110.0m |
| 20 Mar 2025 | Tender for the provision of the Integrated Community Equipment Service (ICES)West Midlands | Herefordshire Council | NRS Healthcare | £9.1m |
| 15 Jul 2025 | Holme Lacy Road and Quiet Routes construction tenderWest Midlands | Herefordshire Council | Cambrensis Civil Engineering Ltd | £3.6m |
Everything Herefordshire Council has awarded →
Other contracts won by this supplier
80 awards on file, worth £12.1m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 4 Aug 2025 | Online Community Engagement SoftwareEast Midlands | Lincolnshire County Council | Granicus- Firmstep Limited | £900k |
| 23 Sep 2025 | GB-Manchester: ACE 688 CCS - Interim Grant Management System | The Arts Council of England | Granicus Firmstep Limited | £675k |
| 26 Sep 2024 | Software via CCS G Cloud 13East of England | East Herts Council | Granicus Firmstep | £639k |
| 25 Jul 2024 | govService Digital Development PlatformEngland | London Borough of Waltham Forest | GRANICUS-FIRMSTEP Ltd | £602k |
| 12 Mar 2026 | WCC - Firmstep LicencesWest Midlands | Warwickshire County Council | Granicus-Firmstep Limited | £489k |