Calabrio Work Force Management (WFM)
The North Yorkshire Council · awarded 1 March 2026 · delivered in Yorkshire and the Humber
£242k
Award value
£241,896
1
Supplier
Recorded as a large business
31 Mar 2031
Runs until
from 1 Mar 2026
Who
| Buyer | The North Yorkshire Council Northallerton |
|---|---|
| Supplier |
Opus Business Systems Limited t/a Opus Telecoms |
| Category | services |
| Classification | Software package and information systems CPV 48000000 |
| Notice published | 25 March 2026 |
What it is for
Ancillary Services for a Mitel Contact Centre. Calabrio work force management (WFM) software provides, reporting & management information, forecasting demand management, resource availability management, skills matching, shift management, time recording management, intelligent adherence and leave management for the contact centre.
Read the original award notice on Contracts Finder →
Other contracts from this buyer
631 awards on file, worth £504.6m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 5 Dec 2024 | Employee Benefits including Discounts with Salary Sacrifice SchemesYorkshire and the Humber | The North Yorkshire Council | SME HCI LTD T/A Vivup +1 | £100.0m |
| 6 Apr 2024 | Mainstream Local Bus Services - Craven Harrogate Hambleton Ryedale Richmond Miscellaneous…Yorkshire and the Humber | The North Yorkshire Council | 1AB Taxis Ltd +71 | £68.8m |
| 8 Apr 2025 | Building Retrofit & Refurbishment/Improvement Works FrameworkYorkshire and the Humber | The North Yorkshire Council | BCS Render Systems Ltd +7 | £37.5m |
| 12 Dec 2023 | Mechanical Equipment and Plant: Servicing and Responsive Maintenance | The North Yorkshire Council | JH Mechanical & Electrical Services… | £35.0m |
| 11 Mar 2025 | Materials Supply AgreementYorkshire and the Humber | The North Yorkshire Council | Stark Building Materials UK Trading as… | £22.0m |
Everything The North Yorkshire Council has awarded →
Other contracts won by this supplier
5 awards on file, worth £1.5m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 19 Jul 2024 | Mitel Phone SupportSouth East | Lewes & Eastbourne Councils | Opus Business Systems Limited t/a Opus… | £588k |
| 22 Jan 2026 | Phase 2 TelephonyYorkshire and the Humber | The North Yorkshire Council | Opus Business Systems Limited t/a Opus… | £554k |
| 1 Mar 2026 | Calabrio Work Force Management (WFM)Yorkshire and the Humber | The North Yorkshire Council | Opus Business Systems Limited t/a Opus… | £242k |
| 27 May 2026 | Telephony and Internet linksWest Midlands | Wychavon District Council | Opus Business Systems Limited t/a Opus… | £69k |
| 21 May 2026 | Telephony support including contact centreWest Midlands | Wychavon District Council | Opus Business Systems Limited t/a Opus… | £69k |
Everything Opus Business Systems Limited t/a Opus Telecoms has won →