Provision of an Outsourced Contact Centre and Business Services
Crown Commercial Service · awarded 9 February 2026 · delivered in North East
£73.9m
Award value
£73,910,000
1
Supplier
Recorded as a large business
1 Feb 2028
Runs until
from 2 Feb 2026
Who
| Buyer | Crown Commercial Service Liverpool |
|---|---|
| Supplier |
SERCO LIMITED |
| Category | services |
| Classification | Information technology services CPV 72222300 |
| Notice published | 9 March 2026 |
What it is for
This contract will provide customer contact services to a range of Home Office Customers. These services will include, but are not limited to telephony, webchat, email. HM Passport Office, Visa Status & Information (VSI) and Ministry of Defence (MOJ) are
Read the original award notice on Contracts Finder →
Other contracts from this buyer
458 awards on file, worth £244.9bn.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 9 Jun 2022 | Facilities Management & Workplace Services | Crown Commercial Service | — | £35.0bn |
| 21 Mar 2022 | Construction works and Associated Services 2 / Procure 23 (CWAS2/P23) extended | Crown Commercial Service | — | £30.0bn |
| 29 Oct 2019 | Construction Works and Associated Services | Crown Commercial Service | — | £30.0bn |
| 15 Apr 2025 | Provision of Power Purchasing Agreements | Crown Commercial Service | — | £25.0bn |
| 1 Oct 2024 | Travel, Transport, Accommodation & Venue Solutions | Crown Commercial Service | — | £12.5bn |
Everything Crown Commercial Service has awarded →
Other contracts won by this supplier
28 awards on file, worth £23.9bn.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 6 Jul 2022 | Total Facilities Management 2022 Framework | NHS London Procurement Partnership (Hosted by… | Bouygues E&S Solutions Limited +17 | £5.8bn |
| 30 Jul 2021 | Contact Centres and Business Services | Crown Commercial Service | NCO EUROPE LIMITED +17 | £3.5bn |
| 19 Sep 2023 | Functional Assessment Service (FAS) 2024 [modification of contract only] | Department For Work and Pensions | MAXIMUS UK SERVICES LIMITED +3 | £2.8bn |
| 19 Sep 2023 | Functional Assessment Service (FAS) 2024 [modification of contract only] | Department For Work and Pensions | MAXIMUS UK SERVICES LIMITED +3 | £2.8bn |
| 26 Apr 2021 | Restart SchemeNorth East | Department for Work and Pensions | Serco Ltd +7 | £2.6bn |