Revenues & Benefits Telephony/Chatbot Service
Dorset Council · awarded 19 December 2025 · delivered in South West
£321k
Award value
£321,000
1
Supplier
Recorded as a small or medium-sized business
25 Dec 2028
Runs until
from 26 Dec 2025
Who
| Buyer | Dorset Council Dorchester |
|---|---|
| Supplier |
Inform Communications |
| Category | services |
| Classification | Software package and information systems CPV 48000000 |
| Notice published | 23 February 2026 |
What it is for
Call-off from G-Cloud 14 framework. Engage Chatbot/Virtual Assistant (Service ID 427098412558827) Engage Telephony DTMF Self Service IVR (Service ID 671778185826929) Engage Telephony Voice and Survey Forms (Service ID 765780190637105) Contract period - 2 years with option for additional 1-year extension.
Read the original award notice on Contracts Finder →
Other contracts from this buyer
46 awards on file, worth £416.8m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 25 Feb 2025 | Further Competition for the provision of Care home services for older people and adults…England | Dorset Council | Agincourt Care Home Ltd +11 | £304.0m |
| 9 Oct 2024 | Lot 5 Further Competition - Care and Support Services in Extra Care Housing (ECH)England | Dorset Council | Apex Prime Care Ltd | £13.7m |
| 9 Oct 2024 | Lot 5 Further Competition - Care and Support Services in Extra Care Housing (ECH)North East | Dorset Council | Apex Prime Care Ltd | £13.7m |
| 2 Sep 2024 | Greenspace Framework 2023England | Dorset Council | Bourne VP Ltd +25 | £10.0m |
| 3 Jan 2025 | Moors Valley Country Park Food and Drink Concession ContractEngland | Dorset Council | I D Hospitality Ltd | £9.2m |
Everything Dorset Council has awarded →
Other contracts won by this supplier
2 awards on file, worth £1.3m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 14 Jun 2024 | National Careers Service IVR/Webchat | Department for Education | Inform Communications Ltd | £984k |
| 19 Dec 2025 | Revenues & Benefits Telephony/Chatbot ServiceSouth West | Dorset Council | Inform Communications | £321k |