Revenues & Benefits IT processing core system

London Borough of Waltham Forest · awarded 29 August 2025 · delivered in England

Who

Buyer	London Borough of Waltham Forest Walthamstow
Supplier	Capita Business Services Ltd
Category	services
Classification	IT services: consulting, software development, Internet and support CPV 72000000
Notice published	27 January 2026

What it is for

Revenues & Benefits software solution is the primary IT system that support the full end-to-end administration of, via wide ranging functions and processes across multiple contact channels, resident accounts & cases within the borough for:\r • billing, collection and enforcement for Council Tax, National Non-Domestic Rate (Business Rates), Business Improvement Districts (BIDs), Housing Benefit Overpayments\r • entitlement, assessment, and payment of Housing Benefit, Council Tax Support, Discretionary Housing Payment, Discretionary Council Tax Hardship and Local Welfare Assistance\r • entitlement assessment of Free School Meals\r Customer Resolution Centre and Business Support staff access MRI Revenues & Benefits on a permissioned basis for a subset of administration activities specific to their own roles & responsibilities.

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