Contact Centre Services
KENT COUNTY COUNCIL · awarded 17 November 2025
Who
| Buyer | KENT COUNTY COUNCIL MAIDSTONE |
|---|---|
| Supplier |
Capita Business Services Ltd |
| Category | services |
| Classification | Call centre CPV 79512000 |
| Notice published | 19 December 2025 |
What it is for
Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available. Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include: • 24 hours, 7 days a week service provision (essential provision only Out of Hours) • key telephony services for KCC's customer contacts • Emergency calls • Harnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way
Read the original award notice on Contracts Finder →
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276 awards on file, worth £3.7bn.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 19 Nov 2025 | SC24029 Highway Term Maintenance Contract 2026England | KENT COUNTY COUNCIL | Ringway Infrastructure Services Limited | £2.0bn |
| 20 Dec 2024 | SC24002 Road Asset Renewal Contract (RARC)North East | Kent County Council | G W Highways Ltd | £400.0m |
| 20 Dec 2024 | SC24002 Road Asset Renewal Contract (RARC) | Kent County Council | G W Highways Ltd | £400.0m |
| 27 Oct 2025 | Local Electric Vehicle InfrastructureSouth East | Kent County Council | Urban Fox Networks (Kent) Limited | £290.0m |
| 23 Nov 2025 | The Kent Health Visiting ServiceSouth East | Kent County Council | Kent Community Health NHS Foundation… | £141.4m |
Everything KENT COUNTY COUNCIL has awarded →
Other contracts won by this supplier
85 awards on file, worth £11.8bn.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 30 Jul 2021 | Contact Centres and Business Services | Crown Commercial Service | NCO EUROPE LIMITED +17 | £3.5bn |
| 19 Sep 2023 | Functional Assessment Service (FAS) 2024 [modification of contract only] | Department For Work and Pensions | MAXIMUS UK SERVICES LIMITED +3 | £2.8bn |
| 19 Sep 2023 | Functional Assessment Service (FAS) 2024 [modification of contract only] | Department For Work and Pensions | MAXIMUS UK SERVICES LIMITED +3 | £2.8bn |
| 15 Jan 2021 | Digital Capability for Health | Crown Commercial Service | ACCENTURE (UK) LIMITED +11 | £800.0m |
| 27 Nov 2025 | Supply of Business Support Services Y25005 | Kent County Council (T/a Procurement Services) | Posterity Global Ltd +11 | £750.0m |