Trader Support Service
H M REVENUE & CUSTOMS · awarded 27 November 2025
Who
| Buyer | H M REVENUE & CUSTOMS LONDON |
|---|---|
| Supplier |
Netcompany UK Limited |
| Category | services |
| Classification | System and support services CPV 72250000 |
| Notice published | 17 December 2025 |
What it is for
The TSS supports traders to submit declarations via a digital platform with self-serve guidance and contact centre support on how to complete digital declarations. The service will be free to access for businesses moving goods between Northern Ireland (NI) and Great Britain (GB) under the Windsor Framework. The Trader Support Service is made up of two key elements: - System: A digital platform system to enable traders to submit information to meet requirements under the Windsor Framework. - Service: Customer support service, providing information and guidance for businesses on how to submit compliant declarations and the steps they need to take to comply with regulations. The contract services shall run for an initial period of 5 years, with the option to extend for two further periods of 12 months.
Read the original award notice on Contracts Finder →
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381 awards on file, worth £7.2bn.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 15 Jul 2025 | Workforce Solutions | H M REVENUE & CUSTOMS | Alexander Mann Solutions Ltd (AMS) | £732.0m |
| 28 Jun 2024 | ECC 6.0 EOPS ETMP Run and Change Services | H M Revenue & Customs | Capgemini Uk Plc | £574.0m |
| 21 Nov 2024 | Facilities Management (FM) Services - East Region | H M Revenue & Customs | Mitie FM Limited | £336.0m |
| 21 Nov 2024 | Facilities Management (FM) Services - West Region | H M Revenue & Customs | SODEXO LIMITED | £321.0m |
| 19 Dec 2025 | Enterprise Tax Manage Platform (ETMP) Regeneration Software | H M REVENUE & CUSTOMS | SAP UK Ltd | £275.4m |
Everything H M REVENUE & CUSTOMS has awarded →
Other contracts won by this supplier
14 awards on file, worth £1.1bn.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 15 Jan 2021 | Digital Capability for Health | Crown Commercial Service | ACCENTURE (UK) LIMITED +11 | £800.0m |
| 27 Nov 2025 | Trader Support Service | H M REVENUE & CUSTOMS | Netcompany UK Limited | £245.2m |
| 11 Sep 2023 | Demographics Phase 2 | NHS England | NETCOMPANY UK LIMITED | £14.6m |
| 17 Jan 2022 | IT Operations Centre | NHS England | NETCOMPANY UK LIMITED | £13.8m |
| 22 Oct 2024 | ITIP0386 - Service Management Consolidation | National Highways Limited | Netcompany UK Limited | £11.9m |