The supply of West Midlands Combined Authority Contact Centre System and Associated Required Licences
West Midlands Combined Authority · awarded 1 June 2024 · delivered in West Midlands
£51k
Award value
£51,190
1
Supplier
Recorded as a large business
3 Jun 2025
Runs until
from 4 Jun 2024
Who
| Buyer | West Midlands Combined Authority Birmingham |
|---|---|
| Supplier |
8X8 UK Limited |
| Category | goods |
| Classification | License management software package CPV 48218000 |
| Notice published | 13 August 2024 |
What it is for
West Midlands Combined Authority (WMCA) intend to award a contract to 8x8 for the renewal of the Call Centre System and Associated Licences via a direct award process utilising G-Cloud 13. This system is intended to provide the Authority with the ability to have a single point of contact system for citizens who need to contact WMCA by telephone that require access to a wide range of support services.
Read the original award notice on Contracts Finder →
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| 12 Jun 2025 | Supply Chain Transition (Investment Zone)West Midlands | West Midlands Combined Authority | C&W Business Solutions Ltd | £11.8m |
| 8 Jul 2024 | DPS16 - Bootcamps 2024 - Contract Award NoticeWest Midlands | West Midlands Combined Authority | ALTHAUS DIGITAL LIMITED +16 | £10.7m |
Everything West Midlands Combined Authority has awarded →
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16 awards on file, worth £12.9m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 7 Nov 2024 | Ministry of Justice (MoJ) HMCTS CCaaS Contract | Ministry of Justice | 8x8 UK Limited | £6.3m |
| 2 Feb 2026 | Cloud Contact Centre | Office for National Statistics | 8x8 Uk Limited | £1.6m |
| 3 May 2023 | YPO - 001172 Multichannel Communications | Yorkshire Purchasing Organisation | 8X8 UK LIMITED +1 | £844k |
| 24 Apr 2025 | IBCA Contact Centre Communications Platform (8x8) | Cabinet Office | 8x8 UK Limited | £700k |
| 17 Feb 2025 | Corporate Cloud TelephonyEngland | Sefton Council | 8x8 UK Ltd | £634k |