Customer Immersion Programme (2025 - 28)
H M REVENUE & CUSTOMS · awarded 28 November 2025
£135k
Award value
£135,000
1
Supplier
Recorded as a small or medium-sized business
28 Nov 2028
Runs until
from 28 Nov 2025
Who
| Buyer | H M REVENUE & CUSTOMS LONDON |
|---|---|
| Supplier |
DISCOVERY RESEARCH LIMITED |
| Category | services |
| Classification | Research services CPV 73110000 |
| Notice published | 24 November 2025 |
What it is for
The Customer Immersion Programme within CPD has responsibility for planning and driving forward customer understanding. Immersion being seen as integral to the HMRC design process. CPD SLT are championing all teams to utilise the insight immersion can bring. We aim to build on the expansion of the immersion programme a senior levels including DDS and DGS. Customer Immersion has been identified as an essential part of the initial approach to building capability, empathy and understanding in our staff.
Read the original award notice on Contracts Finder →
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|---|---|---|---|---|
| 15 Jul 2025 | Workforce Solutions | H M REVENUE & CUSTOMS | Alexander Mann Solutions Ltd (AMS) | £732.0m |
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Everything H M REVENUE & CUSTOMS has awarded →
Other contracts won by this supplier
8 awards on file, worth £1.0m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 23 Jul 2024 | Children's Online Safety TrackerLondon | OFCOM | Discovery Research Ltd | £600k |
| 28 Nov 2025 | Customer Immersion Programme (2025 - 28) | H M REVENUE & CUSTOMS | DISCOVERY RESEARCH LIMITED | £135k |
| 25 Oct 2024 | Child Financial Harms and Persuasive DesignLondon | OFCOM | Discovery Research | £82k |
| 29 Jun 2026 | PS26065 - User Research Recruitment | DSIT | Discovery Research Limited | £80k |
| 24 Jul 2025 | Persuasive Design and Time on PlatformsLondon | OFCOM | Discovery Research Limited | £58k |