Wakefield Council Contact Centre Telephony Solution
WAKEFIELD COUNCIL · awarded 5 November 2025 · delivered in Yorkshire and the Humber
£709k
Award value
£709,010
1
Supplier
Recorded as a large business
5 Apr 2029
Runs until
from 6 Apr 2026
Who
| Buyer | WAKEFIELD COUNCIL WAKEFIELD |
|---|---|
| Supplier |
WCL UK Ltd t/a Everything ICT |
| Category | services |
| Classification | Telecommunications equipment and supplies CPV 32500000 |
| Notice published | 26 November 2025 |
What it is for
This solution will enable us to enhance communication and collaboration across all departments, ensuring that we can respond to customer enquiries swiftly and effectively. By adopting this solution, Wakefield Council aims to deliver an exceptional customer experience, streamline operations, and support the diverse needs of our community. Our new solution will not only address current communication challenges but also position us to adapt to future growth and evolving customer expectations.
Read the original award notice on Contracts Finder →
Other contracts from this buyer
54 awards on file, worth £329.8m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 7 Apr 2024 | Pseudo Dynamic Purchasing System (PDPS) for the Provision of Care in a Registered Care…Yorkshire and the Humber | WAKEFIELD COUNCIL | 10499073-Aegis Residential Care Ltd +36 | £119.4m |
| 7 Apr 2024 | Pseudo Dynamic Purchasing System (PDPS) for the Provision of Care in a Registered Care…Yorkshire and the Humber | WAKEFIELD COUNCIL | 10499073-Aegis Residential Care Ltd +38 | £119.4m |
| 5 Apr 2025 | Managed Service for Temporary Staff for Local AuthoritiesYorkshire and the Humber | WAKEFIELD COUNCIL | Reed Specialist Recruitment | £32.8m |
| 12 Mar 2026 | Refuse Collection VehiclesYorkshire and the Humber | WAKEFIELD COUNCIL | Dennis Eagle Limited | £13.9m |
| 19 Jan 2026 | Managing Agent ServicesYorkshire and the Humber | WAKEFIELD COUNCIL | Bellrock Property and Facilities… | £10.6m |
Everything WAKEFIELD COUNCIL has awarded →
Other contracts won by this supplier
9 awards on file, worth £2.5m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 5 Nov 2025 | Wakefield Council Contact Centre Telephony SolutionYorkshire and the Humber | WAKEFIELD COUNCIL | WCL UK Ltd t/a Everything ICT | £709k |
| 11 Feb 2026 | Internet Service Provider ConnectivityNorth East | Northumbria Police | WCL UK Ltd t/a Everything ICT | £515k |
| 4 Apr 2025 | 148-NYC-RS Internet Filtering for SchoolsYorkshire and the Humber | The North Yorkshire Council | WCL UK Ltd t/a Everything ICT | £498k |
| 26 Mar 2025 | IT Hardware and ConsumablesEngland | whg | WCL UK Ltd t/a Everything ICT | £467k |
| 1 Mar 2025 | Door access and CCTV controlNorth West | LONDON & QUADRANT HOUSING TRUST | WCL UK Ltd t/a Everything ICT | £119k |