Contact Centre as a Service
Money and Pensions Service · awarded 16 October 2025 · delivered in South East
Who
| Buyer | Money and Pensions Service BEDFORD |
|---|---|
| Supplier |
Kerv Digital Limited |
| Category | goods |
| Classification | Contact management software package CPV 48333000 |
| Notice published | 4 November 2025 |
What it is for
This contract will ensure the continuation of the contact centre as a service to support MaPS in achieving its strategic objectives, particularly customer engagement. It enables MaPS to centrally manage phone, webchat, email and social media, including product updates, reducing the need to manage various software solutions individually. The core elements of the contract include the ability to procure licences for Genesys and its associated App Foundry Integrations, national and international outbound calls both on mobile and landline, SMS and WhatsApp, SIP service and support.
Read the original award notice on Contracts Finder →
Other contracts from this buyer
22 awards on file, worth £104.1m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 2 Sep 2021 | Central Digital Architecture & Associated Services Contract - RM3804 | Money and Pensions Service | CAPGEMINI UK PLC | £57.0m |
| 12 Dec 2024 | Digital Delivery Partner 2 | Money and Pensions Service | Solirius Ltd | £24.0m |
| 16 Oct 2025 | Contact Centre as a ServiceSouth East | Money and Pensions Service | Kerv Digital Limited | £9.2m |
| 17 Mar 2025 | Money and Pensions Service - Workforce Solutions | Money and Pensions Service | Alexander Mann Solutions Limited | £5.0m |
| 14 Nov 2025 | Pensions Dashboards Programme - Enabling Change Delivery Function | Money and Pensions Service | Fimatix UK Limited | £3.0m |
Everything Money and Pensions Service has awarded →
Other contracts won by this supplier
8 awards on file, worth £19.7m.
| Awarded | What for | Buyer | Supplier | Value |
|---|---|---|---|---|
| 16 Oct 2025 | Contact Centre as a ServiceSouth East | Money and Pensions Service | Kerv Digital Limited | £9.2m |
| 24 Jun 2025 | The Funding Service (TFS) Optimisation & Early Life Support (ELS) | UK RESEARCH & INNOVATION | Kerv Digital Limited | £7.6m |
| 4 Jun 2025 | Maritime Digital Platform - Phase 2 | MCA - Maritime and Coastguard Agency | KERV DIGITAL LIMITED | £1.5m |
| 9 Mar 2026 | REACT Support | H M REVENUE & CUSTOMS | Kerv Digital Limited | £499k |
| 24 Mar 2026 | Delivery Management Service | H M REVENUE & CUSTOMS | Kerv Digital | £497k |